retail-worker.com        The nice thing about teamwork is that you always have others to blame.

Log in FAQ Forum Index

regarding crl's again

Forum Index -> Macy's

View previous topic :: View next topic
Author	Message
virgoan95 Joined: 28 Feb 2009 Posts: 30	Posted: Thu Jul 09, 2009 1:40 pm    Post subject: regarding crl's again   Here's another question,so if we buy a gift for someone and say it's $80.00 and we use 40.00 macy money,now the someone returns it they only get 40.00 credit toward something else,what then happens to our 40.00 macy money,they"macys" gets it back and we us and whom ever we bought it for gets screwed...is that accurate???not to mention we look cheap when we know how hard we worked to get that macy money...seams unfair
Back to top
MAYcylady Joined: 06 Jan 2008 Posts: 1957 Location: A Place Where No Thongs Are Not Allowed	Posted: Thu Jul 09, 2009 1:45 pm    Post subject:   I guess you're right, since the MM is applied as a coupon. I always tell customers to cut off the CRL if they don't want the recipient to know how much they paid!
Back to top
virgoan95 Joined: 28 Feb 2009 Posts: 30	Posted: Thu Jul 09, 2009 1:52 pm    Post subject:   MAYcylady wrote: I guess you're right, since the MM is applied as a coupon. I always tell customers to cut off the CRL if they don't want the recipient to know how much they paid! ya thats a good idea,however arent they going to make it so nobody can do a return w/o a crl label?I thought the old way of returns was fine, as a matter of fact even thou we have them now I still do it the old way ..
Back to top
MAYcylady Joined: 06 Jan 2008 Posts: 1957 Location: A Place Where No Thongs Are Not Allowed	Posted: Thu Jul 09, 2009 3:05 pm    Post subject:   You can still do it, you just hit "enter" when it asks for the CRL, which I think totally defeats the purpose of having them in the first place! With clearance ringing up under $2.00, there are going to be a bunch of surprised gift recipients! I had a lady bring back a bracelet that she got for Christmas, but it rang up lowest price in 30 days, which was $2.00. She threw it on the floor behind the counter and left, not even getting her $2.00 store credit! I didn't even have time to explain to her that her friend MAY have spent more on the item, but this was the lowest price in 30 days! All the time people bring stuff back to exchange, and find out through the CRL that the person that bought it didn't spend much. Hey, it's the thought that counts! So cut that return label off, and hope they don't try to return it!
Back to top
belldoll Joined: 30 Nov 2008 Posts: 919 Location: CA	Posted: Thu Jul 09, 2009 3:35 pm    Post subject:   MAYcylady wrote: I guess you're right, since the MM is applied as a coupon. I always tell customers to cut off the CRL if they don't want the recipient to know how much they paid! Then there's no proof of purchase and the customer gets the lowest selling price. (but sometimes the price is actually higher than was originally purchase) With no crl/proof of purchase, the customer might get a MOC mailed to them or the register will ask for driver's license info, address, tel #, etc. (sometimes)
Back to top
MAYcylady Joined: 06 Jan 2008 Posts: 1957 Location: A Place Where No Thongs Are Not Allowed	Posted: Thu Jul 09, 2009 6:21 pm    Post subject:   That's the whole point! Then they can't return it, or if they do return it, they won't know how much the purchaser paid.
Back to top
NormaRae Joined: 14 Jan 2008 Posts: 730	Posted: Tue Jul 14, 2009 2:49 am    Post subject:   in answer to the qustion above, YES, we DO GET SCREWED if something is returned that was bought with macy money. if i buy a $40 item and use $20 macy money, then return the item, i lose the macy money UNLESS I BUY SOMETHING ELSE/EXCHANGE IT....THEN a manager will take the MM off the new item so you don't lose it. i realize i don't really lose money, cuz i really only paid $20 for the item, but the mm i worked hard to earn now is gone. that is something that makes my purchases HALF OFF then 20% off which is important to me. as for the gift recipient finding out how much their gifter spent by scanning the crl ?? it's exactly the same as if they had a gift receipt. like someone said above, without either of those , they most likely would get really screwed by getting almost nothing for it.
Back to top
fashion101 Joined: 12 Dec 2007 Posts: 883	Posted: Tue Jul 14, 2009 3:50 pm    Post subject:   NormaRae wrote: in answer to the qustion above, YES, we DO GET SCREWED if something is returned that was bought with macy money. if i buy a $40 item and use $20 macy money, then return the item, i lose the macy money UNLESS I BUY SOMETHING ELSE/EXCHANGE IT....THEN a manager will take the MM off the new item so you don't lose it. i realize i don't really lose money, cuz i really only paid $20 for the item, but the mm i worked hard to earn now is gone. that is something that makes my purchases HALF OFF then 20% off which is important to me. as for the gift recipient finding out how much their gifter spent by scanning the crl ?? it's exactly the same as if they had a gift receipt. like someone said above, without either of those , they most likely would get really screwed by getting almost nothing for it. Our store reissues the MM if you return the item so you don't lose out on your hard earned MM.
Back to top
MAYcylady Joined: 06 Jan 2008 Posts: 1957 Location: A Place Where No Thongs Are Not Allowed	Posted: Tue Jul 14, 2009 5:45 pm    Post subject:   ...or you can have mine. I hate MM.
Back to top
MAYcylady Joined: 06 Jan 2008 Posts: 1957 Location: A Place Where No Thongs Are Not Allowed	Posted: Tue Jul 14, 2009 5:49 pm    Post subject:   NormaRae wrote: in answer to the qustion above, YES, we DO GET SCREWED if something is returned that was bought with macy money. if i buy a $40 item and use $20 macy money, then return the item, i lose the macy money UNLESS I BUY SOMETHING ELSE/EXCHANGE IT....THEN a manager will take the MM off the new item so you don't lose it. i realize i don't really lose money, cuz i really only paid $20 for the item, but the mm i worked hard to earn now is gone. that is something that makes my purchases HALF OFF then 20% off which is important to me. as for the gift recipient finding out how much their gifter spent by scanning the crl ?? it's exactly the same as if they had a gift receipt. like someone said above, without either of those , they most likely would get really screwed by getting almost nothing for it. If you pay $2.99 for a Carter's baby outfit as a shower gift, (which is still a nice gift, even if it did only cost $2.99), then they are not going to get much less than that for it! At that price, it really doesn't matter, except to the recipient that now thinks you are a cheapskate!
Back to top
fashion101 Joined: 12 Dec 2007 Posts: 883	Posted: Tue Jul 14, 2009 8:29 pm    Post subject:   MAYcylady wrote: ...or you can have mine. I hate MM. Hey................ you just gave me an idea! Maybe we can start up a little business of our own by selling our MM back to the employees who have lost their MM because of returns!!!!
Back to top
Ex-employee Joined: 28 Jan 2008 Posts: 608 Location: Somewhere in Nantucket...until I sat on a bucket...	Posted: Wed Jul 15, 2009 4:44 am    Post subject:   Employees are not allowed to make returns! All sales are final!
Back to top
fashion101 Joined: 12 Dec 2007 Posts: 883	Posted: Wed Jul 15, 2009 12:55 pm    Post subject:   Ex-employee wrote: Employees are not allowed to make returns! All sales are final! Don't laugh. That's probably the next thing coming!!
Back to top
NormaRae Joined: 14 Jan 2008 Posts: 730	Posted: Wed Jul 15, 2009 3:38 pm    Post subject:   fashion101 wrote: NormaRae wrote: in answer to the qustion above, YES, we DO GET SCREWED if something is returned that was bought with macy money. if i buy a $40 item and use $20 macy money, then return the item, i lose the macy money UNLESS I BUY SOMETHING ELSE/EXCHANGE IT....THEN a manager will take the MM off the new item so you don't lose it. i realize i don't really lose money, cuz i really only paid $20 for the item, but the mm i worked hard to earn now is gone. that is something that makes my purchases HALF OFF then 20% off which is important to me. as for the gift recipient finding out how much their gifter spent by scanning the crl ?? it's exactly the same as if they had a gift receipt. like someone said above, without either of those , they most likely would get really screwed by getting almost nothing for it. Our store reissues the MM if you return the item so you don't lose out on your hard earned MM. not in our store. it is GONE unless you buy something/do an exchange at the time of the return. the manager will apply it to the new item. but if you just return the item, the MM is gone !!! they also put a 6 mo. expiration date on our MM , which sucks big time. but the other macy's - 5 minutes from our store- does NOT date their MM. see ??? SM's make up their own rules ALL THE TIME.
Back to top
hudsmarshmacys Joined: 09 Aug 2008 Posts: 364	Posted: Thu Jul 23, 2009 12:58 am    Post subject:   MAYcylady wrote: ...or you can have mine. I hate MM. I know... I had one of my fellow team members help me count out the pile I've been collecting in my locker today. Nearly 300 bucks worth. If I could ebay it, I would. It's no incentive for me. I hate it, too.
Back to top
Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First

	Forum Index -> Macy's	All times are GMT
Page 1 of 1

Jump to: Select a forum The Newswire----------------Announcements & Information The Commons----------------Behind the BanterPolitics SchmoliticsFeedback & Support Crazy Earls Employee Emporium----------------Dollar GeneralHome DepotJCPenneyLowesMacy'sMisc' RetailRonaSears Holding Corporation / Sears CanadaStaplesTarget  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum

Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin