Joined: 07 Aug 2008
Posts: 61
| Posted: Tue Sep 08, 2009 11:37 pm Post subject: post removed | |
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post removed for various reasons
Last edited by SearsSupervisor on Tue Sep 15, 2009 11:53 pm; edited 2 times in total |
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Joined: 14 Jul 2006
Posts: 586
| Posted: Wed Sep 09, 2009 4:48 am Post subject: | |
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So, what do you experience as a CEM?
What the hell do you actually do? Our "CEMs" just carry on with whatever they had been doing when their hour comes around. |
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Joined: 02 Jan 2004
Posts: 227
| Posted: Wed Sep 09, 2009 5:35 am Post subject: | |
| Makes me wonder what color the laynard is going to be for the new, glorifed "Trusted Home Services Advisor" lead position... | |
Joined: 15 Feb 2009
Posts: 383
| Posted: Wed Sep 09, 2009 1:30 pm Post subject: | |
I don't use any lanyard. I'd hang myself with it. They want a nametag, fine, I still wear the one I got when I started years ago, it's safer. At least I know who I am since my name is on it. If I need a leash I'll let them know when I start to bark and wag my tail when I see management coming. 
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Joined: 07 Aug 2008
Posts: 61
| Posted: Wed Sep 09, 2009 3:10 pm Post subject: | |||
Since my store was an Essentials (they consider us a FLS unit now), I basically lead the back of the store. I'm the first person that the sales associates call before they get to the managers. |
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Joined: 02 Jan 2009
Posts: 35
| Posted: Wed Sep 09, 2009 11:37 pm Post subject: | |
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About 3 years we used the CEM lanyards. That lasted for about 3 months lol
In our store the CEM was the walker manager. They would carry the managers phone (which was a phone that was not linked to the customer call in number) and walk the floor, asking customers if they needed help and pointing out directions. They would also come to us and harass us about credit and PAs each time they came by. Each lead or asm (sometimes even the sgm) that day would be the CEM for at least an hour and wear their special lanyard. What was funny about it was the fact that CEM was not allowed to straighten tables when they walked by. They were not allowed to clean anything or do anything other than walk around and talk to customers and do approvals. So if a table needed to be straighten they would tell us to straighten it cause they werent allowed to touch it. I dont know if this was just a stupid rule that our store manager made up just to avoid having to do actual work (cause she was pretty psychtic and lazy) or if it was company wide but regardless, the whole CEM thing is stupid. It should be every managers job, at all times, to be aware of the customers and to help them get assitance. No offense but in my eyes taking care of the customer is more important than most of the pointless tasks the management are required to do day after day. Only nice thing about the CEM was that you knew that if you paged for an approval or assistance it was there in less than 5 minutes because 1 person was dedicated to come to you. A lot better than now when it seems like there is no communication between staff and everyone assumes "someone else will get it" |
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