Joined: 05 Jan 2004
Posts: 7
| Posted: Mon Jan 05, 2004 6:44 am Post subject: just wondering | |
| hi im new here but been with this co. for 6 yrs. i thought it was supposed to get better. im a sales specialist and just getting tired of being pulled in 20 different directions. im in a fairly new store and customer first is a load of crap. many of nites all specialists r 2 hours past closing, for what, no one to sell too. thats why i have never taken mgmt. being treated like a slave is their job just kidding, but they are even being spread too thin. some dept mgrs in charge of 3 depts there is no way anyone could run 3 depts no matter which ones they r efficiently. i was just breaking the ice and plan to here from u in the future im sure you will here from me. | |
Joined: 08 Jul 2003
Posts: 214
| Posted: Tue Jan 06, 2004 4:04 am Post subject: | |
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nolife,
It's happening in all the stores, the only thing a Specialist specializes in anymore is covering as many departments as they can. We're not department Specialist anymore we're coverage Specialist, a Jack of all trades and a master of none. Just the other day I had customers come in that had set up appointments with me in the Cabinet Dept., I was also covering other Departments, they wouldn't wait and walked out never to return, thousands of dollars maybe down the drain, to save a few dollars in payroll. The Sales Manager position was created to keep other members of Management off the backs of the Specialist and keep them from being pulled in to many directions,but it's not working that way. In my view a Specialist should never open or close, or work on Sunday, you should be there for the prime selling hours, and as you say, we can't sell anything if the store isn't open. That's hours on hours that we're not working on our budget that if we don't make we could lose our jobs. Keep a log of everything you do that takes you out of your department and every hour you work that the store isn't open, and when you're asked about your budget open up the book and show them, you'll find that they want have much to say after that. |
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Joined: 05 Jan 2004
Posts: 7
| Posted: Tue Jan 06, 2004 4:46 am Post subject: | |
| well i guess it seems to me that the sales mgr needs to grow some testicles and take up for the specialists but if that were to happen hell would freeze over too. my store, for some reason , whether because it is fairly new or what is no where near customers first. stock first no cart run no zone electrical no flat stack lumber hell i dont have a clue anymore. code 3's code 50's it is getiing close to code kiss my ass. let me do what you actually pay me for and the store and company would benefit a hell of a lot more in the long run. | |
Joined: 24 Aug 2003
Posts: 26
Location: midwest
| Posted: Sun Jan 11, 2004 5:26 am Post subject: | |
Yep, welcome to Lowes. That's why I left a couple of months ago. I check back here every once in a while to see if things have gotten any better, but it's always the same complaints. I visit my friends at the store where I used to work, and they say things are still the same, worse in some ways. It's just another big, greedy corporation that cares only about its' bottom line. Reminds me a lot of the military. We were all expendable pieces of government property, whose sole purpose was to die for our country. That was a noble cause. But this?? 
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Joined: 17 Oct 2003
Posts: 12
| Posted: Sun Jan 18, 2004 6:56 pm Post subject: | |
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BOTTOM LINE, YOU WORK FOR LOWES,
BOTTOM LINE, THEY ONLY CARE ABOUT THERE BOTTOM LINE M.O.N.E.Y. BOTTOM LINE, YOU WILL WORK YOUR BOTTOM OFF FOR NOTHING. BOTTOM LINE, IF YOU KEEP IT UP YOU WILL BE AT THE BOTTOM OF A 6 FOOT HOLE IN THE GROUND. BOTTOM LINE, TELL THEM TO KISS YOUR BOTTOM. BOTTOM LINE, YOUR SHOULD TRY SWIMMING IN THE BOTTOM OF A BOTTLE.  [/b]
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Joined: 24 Aug 2003
Posts: 26
Location: midwest
| Posted: Mon Jan 26, 2004 1:54 am Post subject: | |
Good answer, sal! I don't drink or smoke, but the more I know about this company, the more tempted I am to start. And, hey, what can they do, fire me?! 
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Joined: 05 Mar 2004
Posts: 11
Location: Indiana
| Posted: Fri Mar 05, 2004 2:41 pm Post subject: | |
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Cabinetman brings up an extremely important point: develop the personal discipline to keep accurate records for anything you believe is not being managed correctly or that could be done better to provide the quality customer service Lowe's claims they give their customers.
I can't tell you how important it is in the long run to keep accurate records. It's also not easy and they know that and figure you won't do it. Be sure to keep your emotions out of it . Just record the facts on paper in an orderly fashion stating the date, time, specific issue, and your comments on how you think it should be.
Some of us older types refer to these records as "journals" and I can tell you from experience that the existence of a journal scares the hell out of management. Obviously, don't keep yours in your locker in the break room. Sometimes when you sit down to document something you realize it either isn't a big enough issue or it was a one-time fluke not worth worrying about. In the rest of the cases it deserves being documented and you should do it. Let the company win the small skirmishes - you are interested in winning the war. Just be fair. A lot of effort goes into management policy and if the policy is not being followed you should focus on that, rather than just saying the policy sucks. |
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