Joined: 05 Jan 2007
Posts: 135
Location: Here is how to find me, find some random toilet in Hoffman, stick your head in it and flush it.
| Posted: Fri Oct 19, 2007 4:24 am Post subject: And I thought sears was the only one. | |
| Well I decided that after putting up with my monitor for a year, I would decide to save some of my scratch and buy a nice Samsung 19 inch monitor/LCD HDTV combo. I looked around, checked with some of the major retailers, and found my local fry's electronics store to be best deal. Sears, even with my shitty employee discount still was beat. So i hauled my fat rump into frys, where each ime you are there you feel uncomfortable due to the fortress like apperance of thier entrances with bars, chains, and people standing there just waiting for you to try and walk out with something. So I wander over to the TV, they dont lock them up or anything, there is just a stack of them on the sheves, so I pick it up and start over to the HDMI cables, just as I pick one up and go for the checkout, a lady with a russian accent approches me. She asks if I am planning to buy this (first I thought it was LP ruffing me up), after I respond yes, she walks me over to a computer where she appears to be ringing me up. Then something that I only thought existed in a Sears store starts happening, the "performance agreement" push begins. I thought I was going to scream. Oh, and this shit was even more pricy then the Sears PA which I always price just for laughs. Oh, and she was pushing it like a crack dealer pushin crack. I had to tell her multiple times that I could not afford another $70 on top of the price I was already going to pay. Well then of course we had to go into how I can afford it if I sign up for credit blah blah blah, I told her I wouldnt qualify for it anyway, hell I beg for a sears card just to get some kind of credit started. I spent a good 15 to 20 mins on this, and she basically made me feel like shit for not buying it. I felt really uncomfortable afterwards as I walked away, like I had just ruined her entire life. I can tell you, I wont shop there for a tv or anything big there again. Just little things like cables and such, but I thought I would share this little outsider story. I was suprisied to find this in another store, I thought it was only a Sears thing. | |
Joined: 12 Dec 2003
Posts: 186
| Posted: Fri Oct 19, 2007 2:59 pm Post subject: | |
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Such is the state of retail trade. They're all after the basically free money from credit, PA\extended warranties, etc. Much easier to harass your salespeople to push that crap than to actually try and sell good merchandise at a fair price.
I tell you, I hate shopping sooooo much more now than I ever did because I don't want to deal with all this crap as a consumer. I still try to patronize my local neighborhood stores (the few that are left). My next choice is to shop online when I can. |
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Joined: 28 Apr 2005
Posts: 2073
| Posted: Fri Oct 19, 2007 4:20 pm Post subject: Re: And I thought sears was the only one. | |||
Yeah a lot of them do it. The most obnoxious service policy pitch I've endured was at a mid sized electronics company that since has gone out of business (Gee could there be a connection?). It's hard to resist the pull of "free" money. The halfway sensible companies try to balance greed with common sense. They offer the policies, but don't make a big deal out of it if the customer refuses. Since Fry's already wasted 20 minutes of your time, you might spend a couple more and fire off a letter or email to the company management, telling them their pressure tactics cost them a customer. Sometimes management doesn't realize what is going on at the floor level. Customers just disappear and the reasons never flow back to the people in charge. It's been going on at Sears for decades. |
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Joined: 07 Oct 2004
Posts: 611
| Posted: Fri Oct 19, 2007 4:58 pm Post subject: | |
| A lot of stuff is Lampert influenced. He's changed retail. | |
Joined: 03 Mar 2005
Posts: 1570
Location: Michigan
| Posted: Sat Oct 20, 2007 6:39 pm Post subject: | |||
Oooooohhhhhh yeahhhhhhh, he's changed retail, all right. 
His "hands-on" approach with SHC, the reason he gave when he took his grubby mitts off AutoZone and AutoNation, sure has worked wonders, hasn't it? Check the SLIDE ---- before he was all "hands-on", quarterly numbers were decent to Wall Street. Now, especially with the 3rdQ red paint, Wall Street's not so happy. I thought that if you were branded a "genius", a "scholar", "learned", a "guru", or had any other extolling adjective attached to your name, that it meant good things were about to come about, in what you were going to undertake. Sure looks like Eddie "Wile E. Coyote Super Genius" Lampert still can't catch the Real "Road Runners" of Retail. And in today's "slower" realm of retail (comparatively speaking to previous years), even the Road Runner isn't zipping along at top speed. Yep, real "genius". But at least he's got his trusty sidekick ALLWIND "Bubbles" Lewis for comic relief. The new "Dynamic Duo". 
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Joined: 22 Oct 2007
Posts: 38
| Posted: Mon Oct 22, 2007 1:45 am Post subject: | |
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Last edited by ckates7 on Sun Dec 09, 2007 3:59 pm; edited 1 time in total |
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Joined: 24 Feb 2006
Posts: 83
| Posted: Tue Oct 23, 2007 2:34 am Post subject: | |
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totally understand the feeling. my mom went into sears against my better judgment to look at tvs. she found one she wanted and when they started harping on her about PAs, she said "forget it, ill go somewhere else" and walked out.
i went in to pick up some cheap craftsman (sorry i use craftsman when i know i need to break a tool), and the SGM (or whatever they're called now) came up to me and wanted to know how my new job was. after i told her it was great having a 8-5 job with weekends off and management that left me alone she asked why my mom left (she had seen me shopping with my mom before). i said that she got a tv at costco cause it was cheaper, and they don't say squat about warranties, and they dont give us a credit speech, just let us use the AMEX in peace. |
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