Joined: 10 Aug 2008
Posts: 269
| Posted: Sun Oct 12, 2008 11:01 pm Post subject: | |
| That is pretty sad. | |
Joined: 08 Jul 2003
Posts: 4998
| Posted: Mon Oct 13, 2008 1:00 am Post subject: butt hole surfers club | |
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Toolgod,sounds like you just didn't do enough butt hole surfing with the store coach.
I saw a lead beg for a ASC job then less than 6 months later get an OM position.He was an idiot as an ASC-even displayed merchandise that wasn't allowed in our district because of local ordinances but wanted to look 'perfect' for district visits and yet it was district that said don't sell this stuff.And because of the locality of the issue,the merchandise couldn't be taken out of the register-said if we can sell it were going to display it. AND,he literally would run after the store coach everytime he saw him.Paperwork and meeting quadroopleds under this surfer.The store coach loved paper pushers-didn't care what you knew about processes and product.He loved the fact that he was doing MONTHLY coaching statements and telling he wanted everyone 1% above parity. The store coach got a forced transfer so one of his last acts was to promote this guy to OM. |
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Joined: 10 Aug 2008
Posts: 269
| Posted: Mon Oct 13, 2008 2:13 am Post subject: Re: butt hole surfers club | |||
What on Earth does Sears sell that isn't allowed in some areas? We don't carry knives, guns or explosives. I haven't run across screwdriver free zones yet. Second question, how did he get the stuff in the first place? |
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Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Mon Oct 13, 2008 2:47 am Post subject: | |
| Thats a good question actually - I'm curious as well - what type of items we talking here? | |
Joined: 10 Aug 2008
Posts: 269
| Posted: Mon Oct 13, 2008 3:05 am Post subject: | |
| Maybe low rise jeans in a Muslim neighborhood. | |
Joined: 08 Jul 2003
Posts: 4998
| Posted: Mon Oct 13, 2008 3:47 am Post subject: BUILDING code | |
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Apparently the county is really tough on the steel sheds.Basically they consider it a building and must meet the local BUILDING codes.You minus well put an addition on your house.
The district doesn't want to deal with returns anymore. This coach still put up all the planno display/signing.The customers got ticked when can't order displayed merchandise.The OM was actually told to cancel .com orders as well. |
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Joined: 13 Jun 2008
Posts: 43
| Posted: Mon Oct 13, 2008 5:44 am Post subject: Re: butt hole surfers club | |||
You're absolutely right. I refuse to kiss anyone's ass. I'm jaded, and knew that hiring from outside was a likely possibility, especially after the HI ASC flat out tried to get the softlines lead and the former marketing lead to take the position. Honestly, I think he was stupid to think I wouldn't find out about that, but at the same time I had hope and the knowledge that I am the best qualified person for the position. Fortunately, the fun begins tomorrow because regardless of who from the outside gets the position, HI is in real deep shit. All the things that I would do in the department simply because I cared enough about the job to do them, I will no longer do. Planograms, MSPs, out of stocks, price changes, and any of the other sundry things that MCAs are supposed to do that get heaped upon the shoulders of this sales associates, will sit there and rot. Of course, I'm sure I'm going to get "the talk" about not being a team player by the HI ASC once it becomes apparent that things aren't getting done that used to get done. However I only have one thing to say to him should it ever come to that: that's the price you're paying for your selfish, underhanded behavior. Then I walk away and go back to selling, because that's all I will do. |
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Joined: 17 Jun 2008
Posts: 62
Location: nowhereland
| Posted: Mon Oct 13, 2008 12:11 pm Post subject: Re: butt hole surfers club | |||||
We can't sell spray paint in our store ...city ordinance. |
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Joined: 08 Jul 2003
Posts: 4998
| Posted: Mon Oct 13, 2008 4:19 pm Post subject: graffiti | |
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Excellent point Malva.I know of Sears in communities where they either banned spray paint,are supposed to limit quantities,have minimum age requirements to purchase/check id or have it locked up-none of which I've seen done in a Sears.
You'd figure they would keep spray paint locked up just to prevent theft and 'test spraying'. I also wonder in states like Calif how much L&G gas power slips by and is ignored not up to pollution specs. |
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Joined: 10 Aug 2008
Posts: 269
| Posted: Mon Oct 13, 2008 4:41 pm Post subject: | |
| Banned spray paint? How on earth are you supposed to paint your old lawn furniture? | |
Joined: 10 Jun 2008
Posts: 11
| Posted: Tue Oct 14, 2008 3:51 am Post subject: | |
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Sears completely dying was a slow and grueling process that I fought, because I really liked the job itself. But, the first step in that direction was when I was still newish.
A salesperson was showing some customers a big screen tv. The biggest selling point on the TV for the customers was that the sound was so good, as they couldn't afford a speaker system for the TV. I suppose the big reason for the customer not being able to afford a speaker system was because of the $469 PA on the TV. Well since there was a nice PA involved the BC manager was around to help 'assure' the customers about the purchase. Well, what the customers didn't realize was that there were extra speakers behind the TV making it sound alot better than it was. Of course neither the sales person nor the BC manager said a word about it and chalked it up as a nice sale. As of a few months ago (when I left the company THANK GOD) the sales person mentioned was still a top sales person in another department and the BC Manager had his own store. I don't like to be bitter, I don't like to be angry, but you can just get 'worn down' in certain environments, you know? |
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Joined: 21 Apr 2006
Posts: 1056
Location: the known and the unknown
| Posted: Tue Oct 14, 2008 5:12 am Post subject: | |||
I have a 991 tractor on the sales floor that I absolutly refuse to sell. I know the history behind it and I know the previous owner abused the crap out of it. He hit a tree and rolled it over a hill. I was present when my manager refused to return it from the customer. My mouth hit the floor when I saw the condition of it. He tried to claim he got it that way upon delivery and meanwhile he had it for 6 weeks. My manager sent him on his way refusing to return it. A few days later, it was in our store returned. We were pissed that somebody did return it. Now, we did fork out a ton of money to repair it, but I won't sell it. I had a guy call me today about that tractor and I flat out stopped him in his tracks and refused to sell it. I was very upfront with him and told him exactly what the previous owner did to it, but also added that we did do repairs to it but I still wasn't comfortable selling it to anyone. He was shocked I was so honest because sales people are supposed to just sell no matter what. I told him "If I sell that tractor to anyone and something happened to it that wasn't seen because of what the other guy did to it, I wouldn't sleep." I can't have something like that on my watch. The guy did come into the store a few hours later and I sold him a LT3500 with the PA and a bagger. The 991 that is on the floor is the Professional series. I could've sold that at more money but I can't do it. |
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Joined: 06 Jul 2003
Posts: 7085
Location: Central CA
| Posted: Tue Oct 14, 2008 5:27 am Post subject: | |
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And therein lies the difference between you, an honest guy just trying to make a living, and some others I've come across to whom it seems to be little more that a game of seeing who can upstage someone else.
Please accept, for whatever it's worth, my appreciation for your honesty and my congratulations that it worked out pretty much OK and you got a decent sale out of the whole thing because you deserved it more than the cherry pickers ever could. |
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Joined: 21 Apr 2006
Posts: 1056
Location: the known and the unknown
| Posted: Wed Oct 15, 2008 4:51 am Post subject: | |
| Thanks Nofs. But I also want to add just in case anyone is wondering how I know it hit a tree and rolled down a hill, the guy did call service afterward to find out what it would cost to fix. I talked to the service tech that went out and checked it out and the customer admitted to the tech he hit a tree and rolled it down a hill. That's the part that really pisses me off, this guy was screaming at my manager that this was a piece of shit tractor and it was delivered to him in that condition. I know we forked out 1000 dollars to fix it and the tech that went out on the call couldn't believe we were selling it. When he saw it in our store he flipped. "I can't believe these idiots would fork out a grand to fix a tractor that should've been condemned and LOSE money even if they sell it. These are the same people who won't buy light bulbs. Idiots." This is a tractor that retails at 2600 dollars, customer bought it on sale for 1800, and we are trying to sell it as a 991 at 1500. I'm almost certain that the 1500 dollar price was put on it so the company can still show a profit. But after forking out 1000 dollars to repair, I don't see how that's possible. But I just wanted to clear up how I knew the history behind it before somebody like Snurb or MA accused me fabricating a story to make it sound good. I don't have techs on speed dial, but they do come into our store frequently and I do talk to them a lot. | |
Joined: 10 Aug 2008
Posts: 269
| Posted: Wed Oct 15, 2008 6:25 am Post subject: | |
| I'd respond but I'm not supposed to acknowledge your existence. | |
Joined: 06 Jul 2003
Posts: 699
| Posted: Wed Oct 15, 2008 1:03 pm Post subject: | |||
OUCH |
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Joined: 11 Apr 2007
Posts: 353
| Posted: Wed Oct 15, 2008 6:59 pm Post subject: | |||
Wait...who are you? 
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Joined: 10 Aug 2008
Posts: 269
| Posted: Wed Oct 15, 2008 7:31 pm Post subject: | |
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I am he,
As you are he, As you are me, And we are all together. |
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Joined: 14 Jul 2006
Posts: 332
| Posted: Wed Oct 15, 2008 11:24 pm Post subject: | |
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LK, did you find out who authorized the return? I would have ripped them a new one...
Once I refused and had manager's backup on a return of a toaster oven. It was bent up and well used and the customer wanted all of his money back because it apparently didn't work anymore. He had it for like six or seven months; didn't buy a MRA. I told him to take it up with the company that made it (I think it was a cuisinart or black and decker.) I think it did have a warranty, but only with the company. After 90 days, people have to take it up with the company that makes the stuff (unless it is sears branded merchandise, of course.) Then, the customer went downstairs and got someone else to return his POS toaster. I was so pissed off! This shit always happens... |
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Joined: 22 Jul 2008
Posts: 204
Location: HELL
| Posted: Thu Oct 16, 2008 2:49 am Post subject: | |
 The word 'consistent' went out with the word ETHICS. Hell our peeps just make up rules as they go along.  But AMEN on that!
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Joined: 10 Aug 2008
Posts: 269
| Posted: Thu Oct 16, 2008 3:01 am Post subject: | |
| We have an ASC who'll take anything back. If a customer doesn't have a receipt but has a broken power tool, if he winds up talking to this guy, the fellow will walk out with a new drill. Even if the old one is one that we haven't had in years. | |
Joined: 21 Apr 2006
Posts: 1056
Location: the known and the unknown
| Posted: Thu Oct 16, 2008 4:04 am Post subject: | |||
Yeah, we found out who authorized it and was given a pass as they said service authorized the return. Of course service denied that too. It got into a "He said, he said" thing and no one wanted to persue it further. We just sucked it up. |
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Joined: 22 Jul 2008
Posts: 204
Location: HELL
| Posted: Thu Oct 16, 2008 5:08 am Post subject: | |
 Sucked it up? That is what mgrs. are for??? 
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Joined: 21 Apr 2006
Posts: 1056
Location: the known and the unknown
| Posted: Thu Oct 16, 2008 5:28 am Post subject: | |||
All I will say further is that this customer came in on the perfect day when only leads were in the store (it was a Sunday). But we were without a store manager and our HI manager had the day off. If I had been there that day, it wouldn't have happened either. It was the perfect storm Jomama. Brag if you want, but I'm sure your store isn't perfect either. |
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Joined: 22 Jul 2008
Posts: 204
Location: HELL
| Posted: Thu Oct 16, 2008 12:05 pm Post subject: | |
I am not saying that; what I am saying is did it cost YOU anything? 
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