Pet Peeves @ Sears ;)

Joined: 05 Dec 2007 Posts: 41

Ok here are some of my pet peeves as a cashier, feel free to add some.......

1) I hate when I just begin scanning the items barcode sand still have like 3 to go and the customer is aleady swipping the card. Wait till im done and then swipe...... Shocked

2) I hate when people are making payments and dont thet dont have their discover card or account number. We cant looki it up in the bottom of the statement.......why? cause then your gonna bitching at us that someone used YOUR account number to buy some money order to Nigeria. Doh!

3) I hate when people are gonna apply for a Sears card and then when I ask them to type in their social they freak out. WTF?! Oh, i also hate it when people dont know theyre social. Doh!

4) I hate when people say they want a discount because they think an item is to expesive. Embarassed

Joined: 09 Feb 2008 Posts: 1292 Location: Brand Central

Hahahahaha.

Try working in HA. Today's uber-genius was a guy who was determined to work a better deal on a 169$ 5 cu ft freezer... LOL

Here's a quick way to shut them down:

*smile* "Why i have just the sale for you only! Today you get Double Half Price!"

And then when their tiny pea brains figure it out, laugh and ask them if you should ring them up.... they'll either buy it or walk away. Time vampires lose.

Joined: 22 Jul 2008 Posts: 204 Location: HELL

To ME, THAT is the thrill of the job. If this annoys you; maybe you should transfer to Big Lots. Talk about personality! Doh!

Joined: 20 Apr 2005 Posts: 1069

Joined: 03 Mar 2008 Posts: 60 Location: MPU

Please. Try MPU.

1. Customers scanning receipts and just walking away.

2. Customers parking at the other end of the mall.

3. Customers bringing their Honda Civic to pick up a a goddamn tractor.

4. Customers bringing their Suburban full of kids to pick up a side x side fridge.

5. Customers bringing in stuff from OTHER STORES for repair and yelling at me because we can't honor ANOTHER STORE'S warranty and then threaten to call the Better Business Bureau on me.

6. Customers refusing to use the kiosk because they're old and don't like computers.

7. Customers calling in from the parking lot for us to bring their merchandise out when they're too effing lazy to walk inside.

8. SNCs/computers crashing and it's our fault. Also our fault for giving a coupon when they only schedule one or two people in on a busy ass saturday and one person has to stand outside and wait for customers to clean/move their cars.

9. Getting yelled at by management for not wearing our POS backbelts that don't do anything but make us hot and even more uncomfortable.

That's all I got for now. Goodole, I know you're warehouse, so feel free to add more.

Posted: Mon Aug 11, 2008 4:05 am Post subject:

Joined: 03 Mar 2008 Posts: 60 Location: MPU

Yeah, flybacks are a bitch. If it wasn't a piece of shit to begin with, it most certainly is when delivery is done with it. That includes any service items too. Scratches, dents, you name it. Not to mention service never actually fixes anything.

Joined: 03 Mar 2008 Posts: 60 Location: MPU

Also, my favorite is when people don't believe me that their shit won't fit in their tiny car. Like I don't do it everyday or anything.

Side note: Within my first couple weeks, I had a couple come in a taxi cab to pick up one of the biggest pool tables we have. The bitch didn't believe me till the taxi driver got out yelling "AWW HELL NAH. YOU CRAZY BITCH" and drove away.

Posted: Mon Aug 11, 2008 6:14 am Post subject:

Here's one that wasn't mentioned, people who walk up to you and say "Excuse me, I just have a question." They clearly see that you are waiting on someone already but don't care or act like they didn't see you talking to someone (apparently you like talking to yourself). Then get annoyed because you won't dump the present customer to wait on them.

People who get annoyed because you won't honor a sale price that goes effective the next day. And when you tell them you'll be more than happy to do a sales adjustment when the sale price goes through, it never fails the response is "I'll be out of town. I don't have time for this." Even when you sudjest they take the reciept into the local Sears store in the city they'll be at, they still get annoyed and say something like "I'm not sure there is a Sears there. Why can't I just the price now? I'm here now to buy! I got the ad today, it should be effective now!"

When you explain to a customer what to do at MPU to pickup they're merchandise and they give you the deer in the headlight look. They act like you are inconviencing them by having to scan a reciept on a machine. "You better tell somebody I'm coming around, I'm not dealing with a machine!"

Here's one that never fails to shake my head, someone who asks where the bathroom is and when you tell them it's on a different level they scream "I'm not going all the way down there!" I don't care where you live, the lower level is still closer than home. I hope they hit every pothole on the way home or if it's one of thier kids that needs it, I hope they pee themselves.

This time of year I'm always asked when we are going to have our 'End of year closeout sale". I've been working here 20 years and I never recall a sale like that. But people insist we have them to get rid of mowers, tractors and grills. And people who hold out to buy patio furniture. "Is this set going to go any lower? It's still a little to pricey for me." Yeah it might go lower but availability might be non-existent. Again, deer in headlight look applies. I try to explain to people if you hold out to save another 10 dollars, it might be no longer available. But I get scoffed at. People think if it's a national ad it should be available everywhere.

One more thing that spanks my monkey, people who come in and want something that we haven't carried in years and won't accept that we no longer carry it. Light bulbs, toilet seats, bathroom vanietys, furniture, fishing gear, hockey gear, or even bikes. They'll argue that we used to carry this stuff and I'll say "You're right, we did. I guess it's been awhile since you been here." Then they want to argue some more. Then they get pissed or think I'm insulting thier intelligence if I suggest if I go online and see if I can order something for them that way.

Maybe I'm old and been doing this too long, but people aren't getting smarter, they are getting dumber and lazier. Nobody wants to do anything for themselves anymore. And certainly nobody wants to be accountable for anything anymore. That's my rant. Sorry folks!

Joined: 21 Sep 2003 Posts: 590

My 2 main pet peeves are (1)customers in HI wanting the floor model so they don't have to pay for or wait for assembly and then wanting a discount because it is a floor model and (2) the abusers of the lifetime guarantee on Craftsman tools. You know the ones...they buy a whole crap load of tools at a garage sale or flea market and then come in with them to get brand new ones,because they are worn or rusted.WE tell them the guarantee doesn't cover abuse or cosmetic appearance and inevitably they will get ahold of a mgr. from another area and get their way.My Hi mgr. printed a bunch of copies of the guarantee and the guys in hardware put them in every bag when someone buys tools and still they come in with BOXES full of junk tools.Not only does it tie up a salesperson or the cashier,the customers gloat when they get their way and say "I have been doing this for YEARS." New tools every year for LIFE because they are "worn"?Sorry...if a tool gets worn you must be using it commercially. I also love the ones that come in with a power tool and say "It's Craftsman..it has a lifetime guarantee."and when you tell them it only applies to hand tools they say "well ALL tools are hand tools." HUH??????? If they go above the store Coach to the DM he shoots off a nasty gram to the store coach saying that the Craftsman guarantee is one of the few things we have to keep people shopping at Sears and that we are to satisfy the customer. We even have one guy that I swear comes in almost every Monday for a massive tool switch out and it is very clear that he goes to garage sales or the flea market every weekend,buys this stuff for next to nothing and then comes in and gets brand new ones which I think he turns around and sells to a pawn shop.Nobody will tell him no. The pat answer is "well it's only ONE customer." Well..it's NOT just one customer.He tells a friend and they tell a friend and next thing you know everyone is pulling this "scam".

Joined: 05 Dec 2007 Posts: 41

Joined: 09 Feb 2008 Posts: 1292 Location: Brand Central

Joined: 04 Sep 2004 Posts: 73

Joined: 08 Jul 2003 Posts: 5001

3rdtime bought up an excellent point about those wanting the floor model with a discount.The best way I found over the years to nip that in the bud is to tell the customer if they want the floor model it will be full price,it's not discontinued and new ones are still available.Then you politely explain to them it costs time and money to get a new one out here and that if we sold everyone as a discounted floor model we wouldn't make any money.Also remind of any assembly fees.

Lk brought up a good point about those wanting the sale price ahead or after the dates.You politely tell them it's not fair to the customers who waited or rushed to get in DURING a sale.

Unfortunetly customers ask for this because they probably got exceptions in the past which is tough to combat.

Joined: 15 Dec 2006 Posts: 68

Joined: 10 Aug 2008 Posts: 269

Pet peeves?

I'll go with the credit ap customers who won't give their Soc numbers. Better yet are the people who don't carry their DLs. I asked one middle aged customer what would happen if he got run over by a truck in the parking lot. His response, "my name is on my credit card and if they need to call home they can use my cell phone."

How about the furriners, especially the Hindus, who seem to think that they should get a discount on everything. It might be legitimate to ask about a discount if you're buying a $1,000 treadmill and a $1,000 elliptical both with the PA but for a gallon of paint? "Can you give me 10% off on this gallon of paint?"

The idiots that don't keep receipts and then refuse to understand that we can't replace something under warranty unless they can show when they bought it.

The list could go on forever.

FWIW, the people with the garage sale handtools don't bother me.

Joined: 05 Dec 2007 Posts: 41

I just got back from work and have a good one

I hate when customers (mostly mexicans) come to the store with a bag from another store and have work shoes in the bag because they want to do a warranty exchange.

They have some shoes that they bought like 2 years ago but no receipt. Um, shoes have 90 days not 2 years. WTF Doh!

Joined: 14 Jul 2006 Posts: 332

I hate people who switch out pink tickets, like we wouldn't notice. It's pretty obvious when there's a five dollar pink ticket on a 50 dollar pair of jeans. Also, if the tag was made using PCN, you can compare regular prices. "oh I'm sorry, it looks like *someone* was switching tags. This is incorrect." I've never had anyone argue with me.

People who crowd around me when I'm trying to mark down a rack. I wish they would just ask instead of getting up in my space and snatching each thing I mark to see what the new price is. Have some patience and friggen wait!

Everything else I hate has been covered. Oh oh! I dislike it when people say (about clearance) "It said 70% off!" when it actually saves, "save UP TO 70% off" and then they accuse me of being unfair or something. It's right there, on the sign.

Oh yeah, people who get mad when I tell them about a return policy and tell them that it's on the back of the receipt and they are like, "Who reads the back of the receipt!" Huh? Rolling Eyes

Joined: 15 Jan 2006 Posts: 69

Something that always bothered me: people who walk up to be checked out while they're chatting on their cell phones. I'm sure some of them do it to get out of being asked to sign up for a Sears card, but it's still downright rude.

Joined: 20 Apr 2005 Posts: 1069

When I was a service tech:

Going on a range call and the idiot customer is cooking on it when I got there,

Me "uh ma'am, I can't work on your oven while you've got all that cooking on top"

idiot customer" Well I didn't know when you'd show up with that Godamn 4 hour window, I gots to eat."

Me" Ever heard of a sandwich you stupid bitch?"

of course I'd say that last line to myself.

Joined: 08 Mar 2005 Posts: 92

I get people asking me where the bathroom or the escalator is (especially after a remodel) and when I tell them, they say, "Oh you guys moved it since the last time I was here" Ummmm, yeah right, we moved the escalator on you yesterday just to piss you off..." Every so often I get someone asking me where the popcorn concession is...God, we haven't had the food concession in probably 15 years at least...tells you how long some of our customers come into the store... Surprised

Joined: 08 Jul 2003 Posts: 5001

One of the biggest peeves is that the company knows alot of this crap goes on and yet doesn't realize the importance of doing something about it.

But this is the same company that lets high sellers of PAs get away with questionable ethics when selling them.Even worse they know how well they're honored.

One of the most costly though is the selling of floor models to pacify customers-especially current merchandise.Now the planos get messed up,the open space never gets properly filled.Top off the costs of all those missing manuals and accessory packs that were lost or thrown out under the premise well just order a new one.You realize how much money that cost Sears and us over the years

Posted: Tue Aug 12, 2008 5:10 am Post subject:

Joined: 01 Feb 2008 Posts: 262

Joined: 08 Jul 2003 Posts: 5001

skibunny brought up a good point in that you have to remember to look at things from a customer's perspective,not a scammers or cheap skate but an actual customer.

We know where the restrooms or other departments are like the back of our hand,but the customers don't.I heard that many of the Sears old guard didn't like alot of signs which is why you have to constantly give directions to places like the restrooms or a water fountain.

As far as people not knowing their soc I can see that.You have to remember you deal in soc sec #s/credit app process all day for a living,it might have been years since someone filled out a job app or credit card app but it happens.

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