Pet Peeves @ Sears ;)

Joined: 09 Feb 2008 Posts: 1292 Location: Brand Central

Joined: 08 Aug 2008 Posts: 1

store to web.........translation........we order it for you off sears.com

Joined: 22 Jul 2008 Posts: 204 Location: HELL

"Yes of course; I have an extra 45 minutes to do that for you" said the grateful sales associate. Thumbs Up

Joined: 11 Jun 2008 Posts: 17

my pet peeve is when ustomers come in wanting a certain part or filter for their vaccums or other etc. They have no model# and don't even know what a model #is. They walk over to much newer models and say " It looks like this" or It's only a year old. and trying to explain to these customers that "sometimes factories change sizes of parts and designs, every so often" I need your model # to be sure. these customers either...

1. get upset because i take a shot in the dark for them. and tell them, they get upset, when the part doesn't fit

2. their vaccum or etc is so old that the orginal manufacture went out of business more than 15 years ago.. and blame me for their inebailty to find parts.

3. customers who lie about their model #'s beacause they are to lazy. and customers who lie about being a appliance expert, hardware, lg experts....BUT ARE DUMB AS A BOX OF ROCKS..AND WORK AS A PIZZA DELIVERY GUY. AND SCREW UP INSTALLING OR REPAIRING THEIR PRODUCTS THEMSELVES. AND BLAME THE ASSOCIATES. for their stupity. WHICH BRINGS OUT THE STORE (i HAVE A JOB TITLE NOW, COFFE DRINKING LAZY, EICHMAN) COACHES WHO SCREAM AT THE ASSOCIATES. AND BLAIM THEM, FOR THE EGOCENTRIC STUPID CUSTOMERS. WHO DO THIS TO THEMSELVES

4. CUSTOMERS WHO CALL UP DESCRIBING THEIR BROKEN PRODUCT (T.V, APPLIANCES, ETC) AND GET REALLY MOUTHY AND PUSHY WANTING A ASSOCAITE TO EXPLAIN TO THEM HOW TO TAKE IT APART, AND TO FIX IT OVER THE PHONE (MAJOR REPAIRS). AND THEY GET EXTREMLY UPSET WHEN THE CUSTOMER IS INSTRUCTED TO CALL SERVICE. THE CUSTOMER YELLS BECAUSE HE DOESN'T WANT TO PAY ANYBODY TO FIX THIS.

ARGGGGHHHHHH!!!!!!!

Joined: 11 Jun 2008 Posts: 17

my pet peeve is when ustomers come in wanting a certain part or filter for their vaccums or other etc. They have no model# and don't even know what a model #is. They walk over to much newer models and say " It looks like this" or It's only a year old. and trying to explain to these customers that "sometimes factories change sizes of parts and designs, every so often" I need your model # to be sure. these customers either...

1. get upset because i take a shot in the dark for them. and tell them, they get upset, when the part doesn't fit

2. their vaccum or etc is so old that the orginal manufacture went out of business more than 15 years ago.. and blame me for their inebailty to find parts.

3. customers who lie about their model #'s beacause they are to lazy. and customers who lie about being a appliance expert, hardware, lg experts....BUT ARE DUMB AS A BOX OF ROCKS..AND WORK AS A PIZZA DELIVERY GUY. AND SCREW UP INSTALLING OR REPAIRING THEIR PRODUCTS THEMSELVES. AND BLAME THE ASSOCIATES. for their stupity. WHICH BRINGS OUT THE STORE (i HAVE A JOB TITLE NOW, COFFE DRINKING LAZY, EICHMAN) COACHES WHO SCREAM AT THE ASSOCIATES. AND BLAIM THEM, FOR THE EGOCENTRIC STUPID CUSTOMERS. WHO DO THIS TO THEMSELVES

4. CUSTOMERS WHO CALL UP DESCRIBING THEIR BROKEN PRODUCT (T.V, APPLIANCES, ETC) AND GET REALLY MOUTHY AND PUSHY WANTING A ASSOCAITE TO EXPLAIN TO THEM HOW TO TAKE IT APART, AND TO FIX IT OVER THE PHONE (MAJOR REPAIRS). AND THEY GET EXTREMLY UPSET WHEN THE CUSTOMER IS INSTRUCTED TO CALL SERVICE. THE CUSTOMER YELLS BECAUSE HE DOESN'T WANT TO PAY ANYBODY TO FIX THIS.

ARGGGGHHHHHH!!!!!!!

Joined: 17 Jun 2008 Posts: 62 Location: nowhereland

I've had people ask for items that we don't carry
carpeting,furniture,etc. When I tell them we don't
carry them ,they get angry. One lady wanted drapes
125'' long,when I told her the longest we carry is 95''
long. She became furious. Are people nuts? Do they really
think we have any control over what merchandize we
carry? Then they want me to tell them where they can
find these items.If they've been nice, I'll give them suggestions if not I just say I don't know.

Joined: 10 Aug 2008 Posts: 269

I often wonder where Sears had the room to carry all of the stuff that they used to. When I was a kid, I shopped at the store where I'm currently working. There was a sporting goods department with rifles, fishing rods, and baseball bats. There was a coffee shop. There were men's suits with a guy who knew how to mark them up for the tailors. Sewing machines. Furniture. Now the store's packed to the gills and we don't have 2/3 of what we had back then.

That bothers many middle aged and elderly customers. They bought something at Sears so they come back to Sears to replace it and they can't.

I bought some nice bathroom fixtures at Sears, reasonably priced and stylish. Probably went six or seven years before they started to drip. So back to Sears I went to get parts. The young guys that I talked to looked at me like I had three eyes when I asked for faucet parts. Of course the fixtures did have a lifetime warranty so if anything ever happened to them, I have no idea how I'd replace them. BTW, I did find the parts that I needed at Home Depot.

Joined: 11 Jun 2008 Posts: 17

I feel my biggest pet peeves have to be:

1. Having to call the nearest store to my own i work at looking for a product for a transfer sale for a customer. Only to get the famous call center. Only to have the call center thinking I'm a customer and wanting to sell me the same merchindise I'm looking for a customer. I have to ask the call center operator how many screws and what grade of metal is used in the washer, in order for her or him to transfer me to the other store....agggggghhhhh.

2. No offense, but my other pet peve is when or once the call center transfers another store's call to my store, and acts like a customer and lies to me while i'm looking up the product for them to see if we have it in stock, while I hear the associate making comments to their customer and hearing the register beeping....aggggggggggghhhhhhhh

I know things are tough for every sears employee working for this sinking ship of a company....And I have no problem helping other assocciates for transfer sales...as long as they tell me what store they are calling from.....but we as associates don't have to lie to other stores that willing to help other workers...just don't lie in order get a transfer sale from other stores....this really urks me ..............

Joined: 22 Jul 2008 Posts: 204 Location: HELL

You mean you can get other stores to answer the phone? Doh!

Joined: 22 Jul 2008 Posts: 204 Location: HELL

And when they do answer; the answer is ALWAYS...negative. Neutral

Joined: 14 Jul 2006 Posts: 332

I never lie when I'm on the phone doing a transfer sale. The first thing out of my mouth is usually..."This is so and so, calling from the so and so Sears store. I'm with a customer and we need your help."

What's the point of lying? I don't get it.

Joined: 17 Apr 2008 Posts: 21

have had to ask the cashiers "let me know if I'm bothering you by having you by interrupting your personal conversation by trying to buy something from your store." The looks are [/i]priceless[i]

Wow, how rude, would be the reason for my "Priceless Look". I've gotten that for helping another customer that was there before you. I've gotten that "Priceless, rude comment" while on the phone with credit, or check clearing, or doing a transfer sale for a customer that came BEFORE YOU. Then I get to explain to a manager, that I had to call credit, my dearest and closest friend, where we have such personal conversations as, whats the customer's info that came BEFORE YOU. If we're on the phone and there's a customer, chances are, I'm not, and I repeat not talking about the "Big Party", unless the big party is getting India to get the info,when india is apparently drunk. so I can finish this person's transaction and get to you, since YOU WERE NOT FIRST, Getting indian call centers to do anything, can be the "BIG Party", cause they dont know what they're doing. In the meantime I have to juggle, dealing with hold times, and the customer getting frustrated, rude mean stares from you, thinking I am talking about the "BIG Party". Then the customer leaves, and you complain about how long I too, and that I made your day so horrible, and you telling me, "I want to see a manager". The manager comes, oh she was on a personal calll, I feel neglected, the customer before me doesn't deserve the same amount of care? If its dead in the store, and i have to clean up around the area, and you feel slighted, because I'm actually earning my pay, instead of standing around, doing nothing, fine, tell my manager that you don't need a clean store you may get better service. That may be considered the "BIG Party" too. Store associate against Messy Customers who can't seem to put things back.
I am no longer in retail, and this is why. Because you think your "Priceless" comments don't phase me, you think that your perfect "Priceless" comment is new to me. Sure I dont get good customer service everywhere, but I know better than to be rude to even the cashier, because that cashier isn't getting paid enough to live on their own while working FULL TIME.
I understand that teenager talk on the phone, when there's not a customer, or have conversations between each other. but what if I'm finding out that my grandfather is about to have triple bypass surgery, and I need to leave. Or that I have a contagious illness, like mono, and need to leave right away, so you don't get sick. Then you just made me feel like crap, if i say oh I feel sick to the cashier next to me, and you said "well your day is about to get worse". It makes me feel like saying, okay, well, I will throw up on you now, like I feel like doing, to prove that I'm not whiny complainy. A customer actually said that, and I kid you not, I had to run to bathroom and throw up. Said customer was waiting to apologize to me. The "Priceless look" is me figuring out how to smile, and say oh I'm sorry, that wasn't right of me. Let me help you. Even though its not my fault.
I hated caring about my job, when the acts of teenagers, overshadowed my excellent 90%. Thats not fair. I was always scared to say anything but "I can help you at all times." I'm not a human. Don't treat me like one. I went in with that mentality and made so many of you customers happy to the point that I didn't get your "Priceless Comments". Only Excellent satisfaction ratings. Because I thought of myself in your shoes. I'm not human, I don't have feelings. You are all that matters. And I get paid a crappy 7.00 an hour to be your slave. and I can't pay my bills.
This is my grand pet peeve. Let me know if anyone agrees.
My "Priceless" comment, that I am always thinking. Let me know if I'm offending you by actually earning my pay by doing 3 jobs instead of 1, and having you wait more than 5 seconds, because I'm doing 3 jobs instead of 1. When I told customers that the looks were "Priceless"

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