Joined: 12 Aug 2008
Posts: 3
Location: Brand Central
| Posted: Mon Aug 18, 2008 2:34 am Post subject: Saturday PA meetings. | |
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Anyone else around here getting a whee bit tired of these? I work over in HE and this month was a rough month for us. People DID not want to buy the MPA's... I also brought it to our managers attention about how we are supposed to sell MPA's when we don't even have half of the T.V.'s in stock. Not only do customers not want to wait, and the next day delivery bit is a load. They charge an extra 10 dollars on a weekend so I have to break the news HEY! your 65 dollar delivery is coming to 75... With they economy the way it is meh suppose I should stop ranting in my first post here haha!
Cheers from the southwest region in florida. |
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Joined: 10 Jul 2008
Posts: 62
| Posted: Mon Aug 18, 2008 3:02 am Post subject: | |
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If you don't sell a tv because it's not in stock, it won't effect your pa's. Don't worry about the fact that PA's are over priced and try thinking of ways that you can improve your percentage and why you can instead of why you can't. I understand how it's discouraging and i worked in electronics. Here are some ways to improve your pa's.
1) Make a sales check copy of all the customers who don't buy Pa's and call them back and ask them if they would like to buy it. (follow ups) A small percentage of these people will addon and this will increase your pa's substancially and your paycheck. 2) Highlight what a pa covers. For example, if a customer buys a camcorder tell them they have coverage on batteries, etc. If they are buying a $2000 - $3000 tv tell them they might just get a new one. (pa replacement) 3) Don't just say, "do you want the service" and instead tell them "with electronics, you really need this because there's moving parts and the do break, not made like they use to be, etc." 4) Sell Pa's better than anybody else in electronics. There's a reason why the same person has the top selling pa's every month and every year. Find that person in your store, if it's in electronics or appliances or lawn and garden and do what they do or do it better. |
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Joined: 08 Jul 2003
Posts: 4793
| Posted: Mon Aug 18, 2008 3:18 am Post subject: documentation | |
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Store Coaches have to hold these in order to document they attempting to coach you into selling more PAs.Same questions get asked,same questions don't get answered,problems don't get solved and everybody get's irritated at the waste of time.
I never know wether to yawn or hurl projectiles when I hear about these. |
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Joined: 10 Jul 2008
Posts: 62
| Posted: Mon Aug 18, 2008 3:44 am Post subject: | |
| Don't listen to management about the PA's, they don't know jack unless they have spent years selling them like a seasoned salesmen. 10+ years. At our store we had to come in on mondays at 7am and it was a form of punishment if your pa's were below parity. I went one time and swore i would never go again by concentrating harder on them and there are things you can do to improve them, if you forget about all of the negatives and become innovative at selling them. Some customers won't by them no matter what. Leave those customers out of the equations and focus on the ones that might depending on how convincing you are. If you want to be a cashier go and work at burgar king. | |
Joined: 08 Jul 2003
Posts: 4793
| Posted: Mon Aug 18, 2008 4:05 am Post subject: They can't even explain | |
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Ah yes,the cashier bit-there's a reason they have commission sales associates and not CACs in dept's like HE and the company knows it but will never admit it.
losinhope is right in that you can't listen to management.There are coaches out there who not only DO NOT KNOW how PAs work in their dept but others as well.Since these tend to held as a store meeting there are toads/coaches that think HI & HE have the same commission structure AND the same PA coverage.Many think you can bring in a lawn mower for commercial repairs AND tune ups.And they screw up the lemon law/3 repairs/replace it deal. Learn the physical product and PA and you'll speak with cofidence and get more sales through that alone. To be honest with you,the one's who sell the best all but lie if they are not lying.They know full well how long it takes service to get out there,what they do or don't cover.In other words don't feel bad because you are not at parity.I've seen entire BC departments go below or at parity and in SOME respects they have the easiest to sell in that they are offering mostly home service. |
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Joined: 21 Apr 2006
Posts: 1001
Location: the known and the unknown
| Posted: Mon Aug 18, 2008 5:22 am Post subject: | |
| Anyone ever see the episode of "My name is Earl" when Earl got a job at an appliance store as a dock employee? He sees the sales people and decides he wants to be there, with those guys. He goes to his boss and asks "How does one become a sales person?" His boss laughs at him and says "Son, one doesn't become a sales person. Your born with it. You either got the people skills or you don't. You can't teach someone to be a sales person." The first time I saw that episode I laughed. That is so true and what Sears is trying to do, teach people how to sell. Only without the teaching part. Selling doesn't come from a hand book. Selling a product or more important, a warranty, can't be scripted. This is where your personality and charisma comes in. Weather you believe in them or not is inmatterial, you just have to be honest and tell people why it's a good idea to buy it. If you sound like you can careless if they buy or not chances are your customer won't. Believe me when I say this, your body language, the tone of your voice, and your over all demeaner can play a part in the customers decision. Do I care if the customer buys it or not? Hell no. It's all on them. But it isn't going to be from a lack of effort. Honestly, I see some people getting hired that have a Ben Stein personality and I know these people won't have a prayer. But Sears thinks they can be "molded" to suit what they need. But that's where they think I come in, to help teach these drones how to sell. I can't teach someone to sell anymore than Albert Pujols can teach someone to hit home runs. | |
Joined: 10 Jul 2008
Posts: 62
| Posted: Mon Aug 18, 2008 11:36 am Post subject: | |
| Now a CASHIER on the hand can be trained. They have actually trained monkeys to use a cash register. Remember, Burgar King is always hiring. | |
Joined: 08 Jul 2003
Posts: 4793
| Posted: Tue Aug 19, 2008 3:53 am Post subject: people skills | |
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LK-people skills:a Ben Stien personality-LOL
PEOPLE skills,you got it! And I think the PEOPLE or customers have spoken with almost a decade of SSS DECLINES.Gee you really feel like dealing with PEOPLE after tolerating a Napoleonic tirade from a Sears produced sociopath. PEOPLE have a conscience,PEOPLE worry about those pesky little things called DETAILs ie price,especially on OPTIONAL EXTRAs like PAs.Without PEOPLE skills how a can a manager 'relate' to the customers or employees? |
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Joined: 21 Apr 2006
Posts: 1001
Location: the known and the unknown
| Posted: Tue Aug 19, 2008 4:42 am Post subject: Re: people skills | |||
Today was my first day back after my vacation and first day back since the "Napoleonic tirade from a Sears produced sociopath" was let go. The reality still hasn't set in with me. I'm still looking over my shoulder wondering where they are at. They're barking words still ring in my ears. I even said to one manager "I feel like we got a seat on a lifeboat on the Titanic, but something doesn't seem right." And without missing a beat the manager said "That's because the lifeboat has a leak." Dictator, I have no idea anymore what keeps me going. When I got to work today, people were still celebrating. I was smiling too, but not as hard as others were. I'm still suspicious of what's in store. Something isn't sitting well with me. I heard our DM was really nice to everybody and was sympathetic since our store manager was let go. THAT really makes me suspicious. I feel like we are being dilusioned with kindness to set us up for death. Maybe I'm really paranoid right now, but I don't trust anyone. ESPECIALLY when they are being nice. Nice is another word for evil at Sears. As irratating as PEOPLE are, they still make my paycheck. Yeah, I don't want to do it anymore, but I just wish the pay was honest for what we have to do. Deep down, I do like what I do. I do like interaction with people. It's the assholes and idiots we can do without. I wouldn't mind tending bar, but then these same assholes and idiots are now drucken assholes and idiots. |
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Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Tue Aug 19, 2008 6:03 pm Post subject: | |||
dooood... power surges! I'm in Fla too and thats the whole sales pitch for me, and i'm in appliances! |
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Joined: 05 Dec 2007
Posts: 238
| Posted: Wed Aug 20, 2008 11:10 pm Post subject: | |
| I've notice that some of our sales people just don't explain it right to the customer. They just ask if they want the service and leave it at that and when some of them do go into more details even then it's not enough. | |
Joined: 08 Jul 2003
Posts: 4793
| Posted: Wed Aug 20, 2008 11:34 pm Post subject: crying Sears coaches | |
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LK,man if you do tend bar half your customers will be butt munch Sears management crying,bitching,moaning-"oh they're not selling enough PAs,oh the world's coming to end,we can't make money the actual merchandise"-and just like the suck ass commission they're probably lousy tippers to too.
If you do want to bartend I would personally see if you could tend bar at a national chain-that way you could eventually transfer to a place like Hawaii.Don't worry about a degree but a few hospitality courses or even a bar tending coarse would be a good intro. |
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Joined: 10 Aug 2008
Posts: 260
| Posted: Sat Aug 23, 2008 4:37 am Post subject: | |
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"I've notice that some of our sales people just don't explain it right to the customer. They just ask if they want the service and leave it at that and when some of them do go into more details even then it's not enough."
I work with one guy whose PA pitch is turning the screen to the customer when it shows the PA and saying, "Do you want this?" It's funny but the downside is that I have to make up for his shortcomings to keep the department above parity. |
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Joined: 15 Mar 2008
Posts: 310
Location: I'm Free!!!!!
| Posted: Sat Aug 23, 2008 5:25 am Post subject: | |
one of our sales people was telling us about then sale when he showed us where it was so we could stage it and he told us that when he asked if the customer was sure he didnt want it he said ya and thats the end of it or im shopping elsewhere or words to that effect 
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Joined: 10 Jul 2008
Posts: 62
| Posted: Sat Aug 23, 2008 1:52 pm Post subject: | |||
only 1 out of 100 customers or even less will actually say that and the arseholes that do, we could do without because they will probably return it or give us other problems. Don't let idiots discourage you, it's our job to sell pa's or else, burgar king is always hiring. |
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