Joined: 21 Sep 2003
Posts: 590
| Posted: Mon Oct 06, 2008 8:56 am Post subject: change of store hours | |
| Anyone else change their store hours? We changed to MALL hours on Saturdays and Sundays.We had people banging on the hardware doors at 11 yesterday eventhough the new hours were posted,and when we told them we didn't open until 12 guess what they did? Went to automotive(which opens earlier then the main store),moved the rope that auto puts up,and just walked into the store. Once again we told them we don't open until 12,and they got beligerent with us saying they were just "looking".Sorry...you can't be in here when we are not open.I am just curious...do any of you pricing/signing people have LP or a mgr. with you on Sunday mornings or just the pricing/signing leads? In my store we are lucky if we see LP or a mgr. until an hour before we open,and we have associates and the cleaning people coming in or leaving at all different times,which means we have to stop what we are doing to go and let them in or out.Not unusual for us to make 4-5 trips to the door between 8 and when LP or a mgr. shows up,and if we don't get there "quick enough" they get an attitude.I THOUGHT that if there were associates in the store that LP or a salaried mgr. had to be there? Guess not?????? | |
Joined: 02 Apr 2005
Posts: 125
| Posted: Mon Oct 06, 2008 12:04 pm Post subject: | |
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They told us they are planning to open our store one hour later, but it is not official yet.
Pricing leads open our store for cleaning people. One of the assistant store coaches is usually in store one hour before the store is open for business. |
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Joined: 14 Jul 2006
Posts: 332
| Posted: Mon Oct 06, 2008 3:14 pm Post subject: | |
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We changed our hours too recently. LP or ASM there early? HAHAHAHAHAA. Nope, it's always a pricing lead opening the doors. LP might show up a half hour before opening. Even if there is an ASM there kind of earlier, they still expect the lead to open the door.
It would be nice if the pricing lead could keep on working, instead of stopping all the time to let people in. It doesn't help that some people show up a half an hour early and expect to be let in...or a half hour late and still want in... We are only supposed to keep the door open five minutes before and five minutes after the hour. Oh well. |
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Joined: 25 Mar 2008
Posts: 146
| Posted: Mon Oct 06, 2008 7:07 pm Post subject: | |
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My old store always changed hours.... We had "holiday" hours, "summer hours", "back to school hours", wouldn't be surprised to see "Eddie Took a Fart and Let's Celebrate Hours"....
We also had that 5 min before/5 min after the hour policy with the doors, but with all the changing hours and my automotive manager wanting me to come in at weird times for stupid "projects", the door was NEVER unlocked when I had to come in and it always meant freezing my ass off in 20 degree weather for 10 minutes waiting for someone to let me in - only for that person to give me attitude about it. |
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Joined: 22 Jul 2008
Posts: 204
Location: HELL
| Posted: Tue Oct 07, 2008 3:15 am Post subject: | |
 Yeah! That is just what I am always looking for when I go to work is ATTITUDE! 
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Joined: 21 Apr 2006
Posts: 1053
Location: the known and the unknown
| Posted: Tue Oct 07, 2008 4:56 am Post subject: | |
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My only question is why are some of you opening at noon? We haven't opened at noon on a Sunday in at least 15 years. Our hours were noon-5 till around 1993 then it went to 11-5. A few years after that it went to a 6pm closing. Then 2 years ago we started opening at 10am and closing at 7pm. As of this past Sunday we went back to 6pm closings on Sundays. But we still open at 10am. I think it's stupid. No reason why we shouldn't open at 11am. Personally, I'm all in favor of bringing back the blue laws and nothing open on Sunday.
I also got an attitude from some managers because they had to let me in and I used to say to them "Only at Sears can you get an attitude for coming to work and NOT coming to work." Some never knew how to responde to that but some made it quite clear that I was disrupting them from what they were doing. "Then leave the damn door open or give me a key. Or better yet, don't bitch because I'm late because you wouldn't let me in." It's like everything we do is a pain in the ass to a manager. But the best part is, they are the ones who set the rules and when they come back and bite them in the ass, they don't like it. |
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Joined: 10 Aug 2008
Posts: 269
| Posted: Tue Oct 07, 2008 5:09 am Post subject: | |||
I liked those days. Sunday was a nice quiet day for the family. We'd go to church then go to my grandmother's and have lunch and the kids would play games in the back yard while the adults argued about politics. Now, the catholics go to church on Saturday and the world spends Sunday shopping or working. Whatever happened to the day of rest? I do love the crap about only having the door open at certain time but it usually isn't unlocked so you have to pound and yell for it to get opened. Like you said, if you're late, they give your grief but if they're late, it's your problem. |
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Joined: 17 Jun 2008
Posts: 62
Location: nowhereland
| Posted: Tue Oct 07, 2008 4:18 pm Post subject: | |||
that happens.They ought to know the real bull shit we have to put up with. |
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Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Tue Oct 07, 2008 5:16 pm Post subject: | |
| we were 11-6 for a while, but they did no biz until the mall opened at 12. so they finally cut that crap out. | |
Joined: 28 Apr 2005
Posts: 1716
| Posted: Tue Oct 07, 2008 5:19 pm Post subject: | |
They are moving toward hours that make more sense? I better go to the top of the thread and make sure I'm looking at the Sears board.... 
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Joined: 21 Sep 2003
Posts: 590
| Posted: Tue Oct 07, 2008 6:56 pm Post subject: change of store hours | |
| Sorry...I think I came across wrong with my vent about having to go back and forth to let people in/out.My point wasn't those of you that have to stand out there.I understand.What I was getting at was that it seems to me it should be an LP or mgmt. responcibility,and not the signing leads'.One of us is at the other end of the store trying to set our ad and the other is upstairs,and when people come in at all different times it seems we no sooner get back to our area and someone is paging that there is someone else at the back door. This is all because LP and mgmt. don't want to come in on Sundays until an hour(at the earliest)before the store opens,and it is hard on us signing leads. It's not like we can sit in the HUB or stand at the door.We are there to get the ad set. | |
Joined: 05 Dec 2007
Posts: 280
| Posted: Tue Oct 07, 2008 11:09 pm Post subject: Re: change of store hours | |||
A while back people where told the door will be open every hour so if they are late or early they have to wait for the hour. Now with with different time they are giving people to come in our lead is always going to the back a lot. We started our Sunday hours last week 12-5. |
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Joined: 22 Jul 2008
Posts: 204
Location: HELL
| Posted: Wed Oct 08, 2008 1:44 am Post subject: | |
That rule went out on Tuesday. 
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Joined: 21 Apr 2006
Posts: 1053
Location: the known and the unknown
| Posted: Wed Oct 08, 2008 4:18 am Post subject: Re: change of store hours | |||
Sorry thirdtime, my only point was I don't care who opened the door as long as someone let me in and don't give me an attitude because I don't want to be late because they want to schedule me at a time when they choose to keep the door locked. If I'm scheduled at 8:45 am and they have a rule that says that the doors will only be unlocked at the top of the hour, guess what? Why should I have to be late because they have this stupid rule and why should I have to be an hour early because someone doesn't want to be inconvienienced by letting me in when I'm scheduled? You didn't open a can of worms, some of us threw the door wide open when it was only opened a crack. Sorry. |
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Joined: 05 Jul 2003
Posts: 171
Location: Washington State
| Posted: Wed Oct 08, 2008 3:25 pm Post subject: | |
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On Ad days I would forget to go to the door every hour, so I started leaving the door unlock. People are scheduled at all different times, or the bus gets them there at odd times, its too cold in the winter for people to stand outside.
I used to be one of the people standing outside waiting for the opening person to come open the door. Many times we have spent sitting in our cars for an hour or two becaus the opening manager forgot to open. |
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Joined: 14 Jul 2006
Posts: 332
| Posted: Wed Oct 08, 2008 3:54 pm Post subject: | |
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For a few weeks, we would have managers forget to show up and open the doors for us. I think the longest I've waited was an hour...we ended up going to another business nearby and asking to use their phonebook so we can start looking up manager's names. Needless to say, the management at that business wasn't impressed with the management at Sears.
How long do you wait for someone to show up to let you in? |
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Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Wed Oct 08, 2008 7:15 pm Post subject: | |
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question: if you are locked out, why not just call someone inside on their cell phone from your cell to let you in?
just wondering... |
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Joined: 10 Jul 2008
Posts: 56
| Posted: Wed Oct 08, 2008 7:32 pm Post subject: Proposed new hours for Kmart | |
| During the last shift I worked at my Kmart store (Monday), the HR manager was waiting for confirmation from the district manager on potentially closing at 9:00 pm on weekdays. Kmart's current hours are 8:00 am to 10:00 pm everyday, 364 days a year. | |
Joined: 15 Mar 2008
Posts: 320
Location: stuffed in the back room of a kmart
| Posted: Wed Oct 08, 2008 9:47 pm Post subject: | |||
hmmm longest wait i had would have been from 7am till 9:45ish am on a day not cold enough to need a jacket unless your gonna be out side for a couple hours 
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Joined: 21 Apr 2006
Posts: 1053
Location: the known and the unknown
| Posted: Thu Oct 09, 2008 3:56 am Post subject: | |||
At my store they do put a walkie talkie attached to the door. Only problem is, it don't work most of the time. And if a manager catches you using a cell phone, they will take it. Not all managers do this, but some do. |
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Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Thu Oct 09, 2008 4:07 am Post subject: | |
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hmmm - i meant before hours, but - yeah - employees on the floor on a cell phone looks bad - however....
given that our stupid phone system is routed through both Hades and Manila (and Mars for all I know) we use cells in our store to facilitate communications between the employees example: a customer appears while someone is on break (commissioned sales) we call cell to cell to alert them their customer is back and ready to spend money nobody can argue with that. |
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Joined: 21 Apr 2006
Posts: 1053
Location: the known and the unknown
| Posted: Thu Oct 09, 2008 4:26 am Post subject: | |
| We're not that close to each other that we share each others cell phone numbers. But I do like that paging system of yours. Cuts down on "hunting" time. And it eliminates the unpopular overhead voice page which they don't want us using anymore either. Maybe we should share each others cell phone numbers. | |
Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Thu Oct 09, 2008 4:30 am Post subject: | |
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we did just to make our lives easier
and since i have them all programmed, i can answer or not, since i know who is calling |
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Joined: 10 Jul 2008
Posts: 56
| Posted: Tue Oct 14, 2008 9:18 pm Post subject: New Kmart Hours | |
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Effective this past Sunday, operating hours in my Kmart district are as follows:
Sundays 8:00 am - 8:00 pm Mon-Sat 8:00 am - 9:00 pm Previously we were open everyday from 8:00 am to 10:00 pm. The new schedule is to last until November 16th when we begin extending our hours to eventually being open 24/7 come Christmas week. |
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Joined: 27 Jul 2008
Posts: 31
| Posted: Thu Oct 16, 2008 1:52 pm Post subject: | |
| Sears as far as i know in general is doing a sales flash at 8,815,830,845,9,15,930 and then after a bunch of thoose reports they will determin the new store hours.There even going as far as keeping lights off until 10 mins before the store opens unscrewing unessary light bulbs.And cutting back on supplys.And paper we are sapost to be using paper over on the back side so we dont have to order more.and senal hires arent to start till november now to save payroll were getting cut to the bone at my store even as far as cutting hours by 15% in every dept.And my store was one of 20 of the only profitable stores in the region i can't imiagin what the non profitable stores are doing to save | |