Joined: 16 Feb 2005
Posts: 102
Location: FL Florida
| Posted: Thu Oct 16, 2008 6:45 pm Post subject: | |
| Nothing new here folks. Years ago I attended a meeting where a distict LP manager discribed His 10-80-10 plan. His approach was 10 percent of people would never steal, or even keep something that they found on a playground. 80 percent of people will steal if given the opportunity, and 10 percent of all people are outright thiefs. In the back of this room the region VP stood up and asked. If everyone in this room has keys to their stores, opens, closes and responds to alarm calls, would this constitute opportunity? At that point he asked the lp guy if he thought 90 percent in this room are stealing? Never seen a lp guy sweat so much...HAHAHAH With that said, prevention as in shining a light on problems almost always works. Not setting quotas and waiting for mistakes to fire folks. Some people do steal and your systems and reports guild you towards them, but rewarding the lp office at a much higher rate than your average shoplifter is just wrong. Iceburg has been hit and the band is playing. | |
Joined: 06 Jul 2003
Posts: 7078
Location: Central CA
| Posted: Thu Oct 16, 2008 7:57 pm Post subject: | |
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Good post... far too many people are quick to designate simple mistakes as theft also. I made a couple of flubs in my earlier days and our LP guy knew damned well I wasn't stealing and simply came out and said, "Here's where you screwed up. Be careful next time.". Of course he was one of the first to go when the convwesion started too.
Since I've been on the forum I've read about people being marched out the door for little more. |
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Joined: 30 Mar 2005
Posts: 170
| Posted: Fri Oct 17, 2008 5:43 am Post subject: | |
| Companies lose alot more money from employee theft than from external, that's why it's worth more on the metrics. Often, the more an associate is dishonest and gets away with it, the more they will do it - I've seen cases where a first theft of 5 dollars for lunch escalated into hundreds of dollars stolen. Of course, I'm talking about out and out thievery - stealing money or merchandise, creating false returns, voiding legitimate transactions and pocketing the cash. LP shouldn't waste too much time on minor policy violations - educate the associate on where they made the mistake and move on. Frankly, unless it's outright theft or a safety violation, the managers should be handling it, not LP. | |
Joined: 16 Feb 2005
Posts: 102
Location: FL Florida
| Posted: Fri Oct 17, 2008 3:59 pm Post subject: | |
| I don't think so. Over and shorts show what loses are in real dollars from the till. You know daily which registers are short, and if someone is taking lunch money, they are easy to catch. Shortage of merchandise via register rings (ring a low dollar stock number, and give a high dollar item) can happen with non-hfm items. You have a report which monitors scanning percents. New systems allow you to watch a transaction in realtime. Once again limits theft. Out the back door? Who is monitoring the site for someone not following the rules. Parking, once again, rules. If a store is run correctly and the rules are followed by everyone then loss is limited. MOST of shrink IMO is shoplifter generated for well run stores. Watched it, lived it to many years to buy into interals are more than external. Wallmart checks , or gives the appearance of checking at the doors. Why is mighty wallmarts shrink much less than Sears. Could it be that it's not as easy to STEAL from them? Think about it. By the way, I'm not saying internals don't happen. Just don't buy the higher percents. | |
Joined: 08 Jul 2003
Posts: 4996
| Posted: Fri Oct 17, 2008 4:23 pm Post subject: Internals and ringing procedures | |
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Internals happen but I think the shrink IS the key.
It's not as bad now but stuff like the voided blue label jacked the shrink rate for years.When you slap a voided blue on big ticket merchandise so RTV can send it away nothing is replenished nor is count changed since the transaction was never completed.You need training mode to do it now. When you have a couple years of 5%-10% shrink and the store management is more worried about getting old or 'ugly' merchandise off the floor with a voided blue label more than balanced books SHRINK will rule.You wind up witt customers who went away empty handed because merchandise was never replenished. Not counting trucks is a killer as well. Still wondering why that same MPU lead there during the 5-10% shrink years took paperwork home.He's still with the company. |
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Joined: 16 Feb 2005
Posts: 102
Location: FL Florida
| Posted: Fri Oct 17, 2008 6:50 pm Post subject: | |
| Voided blue ticket affected sales, not shrink. RTV scanned merchandise and took the markdown reguardless if it was a true return or voided blue label. Read your MRS report, you will see the markdown. Shrink is caused when rtv person can't find the blue label merchandise to scan out. Non-scan report let lp know that they my have someone ringing returns that don't exist. Once again well run stores.. Of course if well trained seasoned people keep quitting or are run off, you can expect what? Mr ed doesn't get it........yet | |
Joined: 25 Mar 2008
Posts: 8
| Posted: Sun Oct 19, 2008 8:04 pm Post subject: | |
| I love when I cant find something on the report and turn it over to LP. We had the same associate 3 weeks in a row that rang a dvd player return and we could never find the dvd players. LP told me every time that they would look into it, after the third week they said "well I guess we should turn the camera on over in brand central" I said YA THINK!!!! | |
Joined: 04 Mar 2008
Posts: 136
| Posted: Sun Oct 19, 2008 8:52 pm Post subject: | |||
I can agree with most of this- Most of the floor traffic patterns in Walmart stores (and Target for that matter) do not vary from store to store. The "cookie cutter "approach to store layout exposes the weak links on a company-wide basis. Any problem areas can be addressed much more efficiently. Sears stores were individually designed and built, and remodeled to be unique, therefore each having thousands of different "staging" spots when it comes to internal and external theft. The one entrance/one exit strategy, along with better utilization of camera equipment, a defined facility repair strategy, efficient lighting- all play a roll in a successful LP function. |
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Joined: 27 Jul 2008
Posts: 31
| Posted: Mon Oct 20, 2008 9:22 pm Post subject: | |
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Just got note today that the southeast region atleast better beware.I was told that we must focus on Internals for the next couple of days and get a couple(5-6) because our metric was going to be off and since the CEO i think will be going store to store numbers better look good.External we have about 15 this month once again my store leads the dist/region but internals dont look good.
Also i heard that there going to be slashing some more hours and we may not be opening later for the holidays because of the current economy |
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Joined: 30 Mar 2005
Posts: 170
| Posted: Tue Oct 21, 2008 5:22 am Post subject: | |
| Can't speak to anyone else's experience, but I worked LP for alot of years. During that time, we caught many, many more external shoplifters than internal, but the internal theft dollar amount far outweighed the external. | |
Joined: 07 Feb 2008
Posts: 181
| Posted: Tue Oct 21, 2008 4:22 pm Post subject: | |||
Which is funny since they want to hire good, honest people, yet they want you to catch their own employees stealing. |
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Joined: 22 Jul 2008
Posts: 204
Location: HELL
| Posted: Tue Oct 21, 2008 5:13 pm Post subject: | |
 omg, You should not have to worry about that if you are honest???????
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