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earthy
Joined: 11 Jul 2003
Posts: 273
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Posted: Wed Oct 15, 2008 5:50 am Post subject: Why is Sears register software so old and so buggy?
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Seriously, why for so many years has this software not been able to total in the sales flash of associates the total amount if they sell too many products on the same transaction?
What if they do certain delivery sales and the PA don't show up on the flash?
What if they return/exchange a product that has a PA back in their number and it doubles the PA on the flash?
I mean how hard is that junk really to fix yet it's been like that for so many years.. Why?? It's small stuff I know as it totals correctly the next day but still why is this register software like a decade or so outdated?
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2doorpost
Joined: 04 Mar 2008
Posts: 136
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Posted: Wed Oct 15, 2008 5:58 am Post subject: Re: Why is Sears register software so old and so buggy?
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| earthy wrote: |
I mean how hard is that junk really to fix yet it's been like that for so many years.. Why?? It's small stuff I know as it totals correctly the next day but still why is this register software like a decade or so outdated? |
I used to love when a new program used to get spun down and there'd be a glitch in it. The the next 3 days would be manual entry.
Guess some things never change.
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Snurbble
Joined: 10 Aug 2008
Posts: 269
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Posted: Wed Oct 15, 2008 6:22 am Post subject:
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Speaking as a software weenie, the problems can stem from a few sources.
First, you need to have someone willing to throw cash at a software problem. Weenies are fairly expensive compared to L&G associates and since the software works most of the time, no exec is willing to spend the bucks.
The second is that there is no error reporting system so, if there is a room full of weenies, they never know about the problems.
Third is that they are hard to replicate.
There must be some weenies somewhere because they send out updates but things that affect you and me are low on their list.
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LuisLuis
Joined: 23 May 2008
Posts: 151
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Posted: Wed Oct 15, 2008 5:19 pm Post subject:
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Old computers and registers can't always accept new software.
Sears probably can't afford to pay people to fix the problems anyway.
We can't get the computers to work for ordering most of the time anyway.
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Snurbble
Joined: 10 Aug 2008
Posts: 269
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Posted: Wed Oct 15, 2008 6:57 pm Post subject:
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| LuisLuis wrote: |
| Old computers and registers can't always accept new software. |
They are PCs running an Oracle client. We might not get Windows but they could do much with Oracle.
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earthy
Joined: 11 Jul 2003
Posts: 273
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Posted: Wed Oct 15, 2008 8:52 pm Post subject:
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Some of these bugs have been around probably since the existance of this software. Why can't they fix them? They obviously can add new coupon coding to print up 3 coupons a transaction along with new delivery, credit, and 0% financing options but they can't correct stuff like this? I don't think that is the case at all.
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Snurbble
Joined: 10 Aug 2008
Posts: 269
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Posted: Wed Oct 15, 2008 9:10 pm Post subject:
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See reason number two above.
What happens if you tell your boss about something screwy that the register does? "That's the way they work" is the response.
There really should be an error reporting system. "I rang up X,Y, and Z and it didn't show up on the sales flash" or "I accidentally pressed a and b in the middle of a transaction and everything went kablooie." The software weenies would filter through the reports and look for similarities and then be able to start to track down the bug. Not that difficult thing to do, software departments have done it for years.
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shadyness187
Joined: 20 Jul 2008
Posts: 9
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Posted: Thu Oct 16, 2008 5:38 am Post subject:
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This register software is a DOS program built in the late 80's. Sears needs a whole new system. What big retail chain runs DOS anymore. Most of the larger retail chains has those fancy touch screens and they can order stuff right off their registers for customers, but not at Sears we have to order stuff off those slow ass computers...half the customers walk away. Sears would never think about investing money into anything that would improve customer service.
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Snurbble
Joined: 10 Aug 2008
Posts: 269
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Posted: Thu Oct 16, 2008 6:36 am Post subject:
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DOS, Smoss. It's Oracle. Oracle runs under Unix, Windows, DOS, mainframes, etc.. If they'd spend some money on upgrades, we'd be better off. We don't need gay touch screens which are for people who can't type. We don't need mice. (I just love watching the "computer literate" youngsters at work who don't know that you can clock in and out without ever touching a mouse. Har!)
It would be a simple matter to have ordering and shipping straight from the POS terminals. No more "let's go over here and deal with the slow computer." Think of how great that would be. "We don't have that in the store but I can have it shipped to your house for free." Or even, "You're buying this for your son in Miami? I can ship it there for free."
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steviesears
Joined: 26 Jan 2007
Posts: 288
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Posted: Thu Oct 16, 2008 6:43 am Post subject:
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| Snurbble wrote: |
DOS, Smoss. It's Oracle. Oracle runs under Unix, Windows, DOS, mainframes, etc.. If they'd spend some money on upgrades, we'd be better off. We don't need gay touch screens which are for people who can't type. We don't need mice. (I just love watching the "computer literate" youngsters at work who don't know that you can clock in and out without ever touching a mouse. Har!)
It would be a simple matter to have ordering and shipping straight from the POS terminals. No more "let's go over here and deal with the slow computer." Think of how great that would be. "We don't have that in the store but I can have it shipped to your house for free." Or even, "You're buying this for your son in Miami? I can ship it there for free." |
Yeah all it would have to be is something like, HFM, option 6(from Sears.com), item number, enter shipping address, enter type of shipping(express, etc).
Kaplowee, we're done.
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Tool God
Joined: 13 Jun 2008
Posts: 43
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Posted: Fri Oct 17, 2008 12:54 am Post subject:
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| shadyness187 wrote: |
| What big retail chain runs DOS anymore? |
Kohl's.
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Snurbble
Joined: 10 Aug 2008
Posts: 269
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Posted: Fri Oct 17, 2008 2:19 am Post subject:
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You youngsters don't remember it but DOS was a pretty good OS. It didn't have native fancy graphics but it was robust, easy to install stuff, easy to fix. A good programer could even do multi-tasking with DOS. If it ain't broke, don't fix it.
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