the typical transaction

Joined: 09 Jan 2009 Posts: 36

may i put that on you sears card, would you be interested in starting a christmas club, are you interested in a protection agreement?? do you have a craftsmans club card, would you like to sign up for one, are you interested in giving to our heroes at home, would you like to have that installed, this is out of control. what did i miss???

Joined: 17 Jun 2008 Posts: 76 Location: nowhereland

You forgot E-mail and kid advantage and the survey!!

Posted: Fri Nov 06, 2009 1:08 pm Post subject:

and starting sunday, do you have a rewards card?

Joined: 23 May 2008 Posts: 373

Customers are getting VERY tired of this - another way to alienate customers.

Just go to Pennys or Walmart or wherever and pay for it and leave - no hounding and pounding the customer.

They keep scan those debit cards during each question too - and I have to keep saying - it hasn't been totaled yet.

By the time they actually can pay - they stomp out mad - ready to do that customer survey and hopefully tell Sears what they think about all the questions I have to ask,

Joined: 06 Jul 2003 Posts: 723

Stick a complete list in your nametag and follow thru every point w/every customer esp BLACK FRIDAY

U ain't Making sh$% anyway so why should sears

Joined: 28 Apr 2005 Posts: 2175

Joined: 13 Jun 2008 Posts: 195

It's much too much at the register. So I tend to skip these:

SPP
Craftsman Club
Email
Credit.

I'm not bullish on Heroes at Home but I don't ask for it all the time either.

Joined: 18 Aug 2008 Posts: 95 Location: Massachusetts

There's not a store in America that doesn't do this these days. Even Starbucks is now. Customers don't like it but it's not like this is exclusive to Sears. It's monkey-see-monkey-do.

Joined: 23 May 2008 Posts: 373

I have customers telling me to heck with it and leave - then I have to put all the merchandise back. Not to mention they get mad about the interest rates on the cards. No wonder the other stores are busy. I agree some other stores ask questions - occasionally - but nothing like the long list at Sears. People are busy and just don't want to hear it. Next time they will remember and just go to Jc Penneys instead. Better interest rates on cards - no hounding and pounding - better atmosphere.

Joined: 26 Jan 2007 Posts: 483

No other store is nearly this annoying. They should just add email to the customer info screen and be done with it.

The heroes screen is annoying. Must be a way they can track who gets donations to their bullshit plan. Once again 5 one dollar contributions mean more than 1 ten dollar gift to the d-heads.

Joined: 26 Jan 2007 Posts: 483

Hmmm.

I just thought of something. Instead of getting pain in the asses out as quickly as possible I might reverse course and start hammering them. Pest bother them for one dollar for heroes. especially doorbuster peeps.

Joined: 14 Jul 2006 Posts: 584

I ask the sears card question only when they can get an extra off, like we had just run. Never ask e-mail, never ask if they want to apply, never mention SPP (MRA? What is this again?) in depth (might ask if they want the extended warranty on it).

Things I do ask: Kidvantage. People get so mad if you forgot kidvantage, it seems.

My transactions aren't very slow at all, I don't have to worry about numbers because I'm a MCA so I can get through the line while the other cashier is much slower with all they have to ask.

Joined: 08 Jul 2003 Posts: 6309

Super secret photographic test results from customer reaction to the all the questioning by Sears employees http://www.dailyhaha.com/_pics/get-away-from-me.htm

And nobody repeat NOBODY wants a Sears credit card http://www.dailyhaha.com/_pics/thanks-mr-president.htm

Joined: 28 Apr 2005 Posts: 2175

Joined: 26 Jan 2007 Posts: 483

I tried to make everyone give me a dollar today for heroes at home. Especially if they were annoying.

Joined: 23 May 2008 Posts: 373

While I am asking those questions I have 3 phones ringing - 8 fitting rooms to clean and a teenage group of employees causing havoc - I feel like I am stuck in the Twilight Zone.

Joined: 14 Jul 2006 Posts: 584

Luis, what is it with you and hammering on younger employees?

I suppose I can say the same about the older ones...the breakroom and next to the coffee machine is where they like to hang out. Oh! Or electronics when a ball game is on. Never fails...the other day, *I* had to help out a customer in BC with a dryer issue because we could not find employees. Turns out they were all in the breakroom, aside from the one that was with another customer. My issues are usually the closing crew in BC. When I worked daytime, most of the regulars were pretty good.

Posted: Sun Nov 08, 2009 3:57 am Post subject:

Joined: 03 Mar 2005 Posts: 1646 Location: Michigan

Yeah -- don't pick on the teenagers!

They can't help it if they've never learned responsibility, drive a newer car than you, don't really need a job for cash since Ma and Pa still give 'em an allowance and pay for pretty much everything, have the latest I-Phone and premium plan, and the list goes on.

Don't pick on them! If you have a problem with 'em, get their parents to the store on a special sale pretense, and watch how far the apple falls from the tree.

Flame me if you want. I can back up what I say. I'm glad I'm not a hiring manager nowadays.

Posted: Sun Nov 08, 2009 6:18 am Post subject:

yea join me in picking on the 20-50 year olds that stand around trying to figure out which thumb they want to keep warm first while they bitch that the teenagers are lazy and dont know about responsibility

Joined: 01 Feb 2008 Posts: 546

All of the attempted add on sales irritate me more than anything. If I wanted them I'd ask you for them. Simple. I hate shopping at places that ask me each time I go through the line if I want to open a credit card. I have done this before several months ago. Stopped into a K-mart and bought my few items. I got out to my car and had forgotten something. When I returned and went through the same line I was yet asked again if I wanted to open a credit card. I told the guy I hadn't changed my mind in the past 5 minutes. This is a very very very slow store, perhaps 5 customer cars in the parking lot at any given time. I know he didn't forget me in those 5 minutes. The problem with all of those questions and register promts is that retailers lose sight of the actual customer in front of them.

When was the last time you went to a store and the cashier looked up at you or even thanked you for spending your hard earned money in their establishment? Try this...next time you are in a store where the cashier doesn't say thank you or even look up, thank THEM for being there so that you could spend your hard earned money there so that they can have a job.

Joined: 25 Mar 2008 Posts: 222

I can assure you the majority of employees hate asking the questions much more than the customers hate hearing them. In addition to the crap handed to them by management, they have to put up with the "Take a Stand Customers" - these are the people who feel the need to fight/object to things like the credit card and try and make their stand right there at the register. I agree with them in principle but they never seem to get the fact that berating a peon at a register will never accomplish anything. Customers suck as badly as the retailers.

On a side note - as for LuisLuis's comment about younger employees... At my old store all the middle-aged salespeople spent their time either watching the TVs when some sports game is on or hanging around the lawn tractors with one foot propped up on the deck doing some sort of Captain Morgan pose...

Joined: 02 Jan 2009 Posts: 35

Yeah the questions are overwhelming. I dont understand why the 2 craftsman club prompts have to be on every item in the store. I dont think my customer, who is buying knee high socks, is interested in signing up for that!

I ask for credit first as its the only thing I really care about (and its the law!). I ask them if they have it, i ask them what color it is, and i push the incentives ($10/$15 off etc) at least twice while Im scanning their items. If they seriously dont want it then i ask for heroes at home and kidvantage (cause thats a program i agree with) or craftsman club. If they seem like someone that has trouble saying no to people or cant make a decision,or was into the savings at first but backed off, i normally push it again at the end and I normally get the app.
Its all about how you present it really. Just make it fun.

As far as christmas club goes......i didnt even know how to see it really..what do you want me to be like "Do you want to buy a $5 gift card today so you can a free $.15 in a few weeks?'
It was just always awkward when I asked :S

Joined: 14 Jul 2006 Posts: 584

	Forum Index -> Sears Holding Corporation / Sears Canada	All times are GMT
Page 1 of 1