Joined: 06 Jul 2003
Posts: 7087
Location: Central CA
| Posted: Sat Aug 23, 2008 5:04 pm Post subject: Sears is out of appliances? | |||
Just another unsatisfied customer horror story.
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Joined: 25 Mar 2008
Posts: 146
| Posted: Sat Aug 23, 2008 10:29 pm Post subject: | |
Well, Sear's business model of selling non-existent products won't last much longer 
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Joined: 08 Jul 2003
Posts: 5005
| Posted: Sat Aug 23, 2008 10:31 pm Post subject: The customer got further than I would | |
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Running out of appliances?
Hmmm,changes in BC commission,store coaches complaining sell what you have and alot of management changes all at the end of the 2Q. This customer was pretty sharp,got through to the SLS wharehouse.She also noted that the sales associate do NOT have the tools to fix delivery problems (among others).And she spoke to 'the acting store manager'... That should of showed as not available for those orders.Or these are consignment orders direct from manufacturer.This order shouldn't have flew if there were that many backorders.Somethings up. |
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Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Sun Aug 24, 2008 1:38 am Post subject: | |
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Out of 6 appliances NONE of them were available for delivery...?
I've had one get damaged on the way, and very occasionally one delayed a few days... but six just not showing up??? I call shenanigans. Plus, where'd she get the number to the warehouse? I have my local # and no one here believed it when I said it.... hows a customer gonna find that number? |
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Joined: 08 Jul 2003
Posts: 5005
| Posted: Sun Aug 24, 2008 3:07 am Post subject: computers | |
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Sometimes a reciept will print out but the actual order won't take or just one out of stock item can throw the whole order off.Sometimes it's a good idea to green screen the rec to make sure the transaction completed.There could be phone company line trouble or even building cable trouble that can cause an order not to complete.
I wonder if all these were completed on one reciept or multiple reciepts then linked. |
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Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Sun Aug 24, 2008 3:15 am Post subject: | |
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If its diff departments, thne it would have to be separate rings
I always have to ring them individually and then link - the salesperson might have screwed up and rung the order as pick up or take with - but there is no way that 6 properly rung up units could simply get lost in the system. |
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Joined: 06 Jul 2003
Posts: 7087
Location: Central CA
| Posted: Sun Aug 24, 2008 3:28 am Post subject: | |||
Some super salesman probably gave it to her. |
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Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Sun Aug 24, 2008 3:39 am Post subject: | |
ha, ha. 
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Joined: 24 Feb 2005
Posts: 479
| Posted: Sun Aug 24, 2008 4:31 am Post subject: | |
| It's a dealer store, I think. | |
Joined: 09 Feb 2008
Posts: 1292
Location: Brand Central
| Posted: Sun Aug 24, 2008 2:07 pm Post subject: | |||
now THAT makes more sense. |
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Joined: 15 Mar 2008
Posts: 320
Location: stuffed in the back room of a kmart
| Posted: Sun Aug 24, 2008 2:40 pm Post subject: | |||
maybe those orders were the ones that took down everything for half a day |
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