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SearsCanada


Joined: 29 Mar 2006
Posts: 1421
Location: Ontario, Canada
Posted: Sun Sep 20, 2009 12:20 am    Post subject: More cuts in Canada  
Quote:
Sears call centre closes in Regina



The centre has been in operation since 1993 and employed about 250 people, who are now out of a job. The final shift at the centre was Thursday night.


Sears is now contracting out its call centre services to workers in the Philippines, a move that hasn't gone over very well with the Regina employees.

After working at the centre for almost a decade, it's insulting to have one's job sent overseas as a cost-cutting measure, Michael Morris said.

"It's like a big slap in the face, saying they don't care about anybody anymore," he said. "They just care about the almighty dollar."

For the out-of-work call centre employees, the strong Saskatchewan economy will provide a bit of a silver lining to a dark cloud, Regina Chamber of Commerce executive director John Hopkins said.

"If you're going to lose your job in a city or province right now, Saskatchewan's probably the best place that could happen," he said. "That doesn't make it any easier when you've lost your job. But at least there are opportunities here."

Sears employees who've been at the centre for 10 years or more will receive severance pay, but that won't help Morris, who says he's three months shy of the mark.


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kanaka


Joined: 04 Jul 2003
Posts: 933
Location: roaming...
Posted: Mon Sep 21, 2009 1:04 am    Post subject:  
They moved the Parts call in centre to the Philippines too. What's funny is that instead of saving money, it is costing them huge. The outsourced workers have great difficulty finding and ordering the right parts, there are great delays or unavailability, which in turn causes Sears to offer customers exchanges or buy-outs. Local parts centre staff knew exactly what they were doing and could order the right parts in quick order. The outsourced workers don't have a clue. Sears is bleeding money like crazy from this "smart idea". Razz
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dictators_rule


Joined: 08 Jul 2003
Posts: 6309
Posted: Mon Sep 21, 2009 1:13 am    Post subject: your out they're in  
It's been happening here for awhile and after seeing the 800 / store incoming calls go to overseas I'm not surprised. Customers are not that dumb though. They pick-up on that.
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concerned


Joined: 27 Feb 2006
Posts: 49
Location: Somewhere in Ontario
Posted: Wed Sep 23, 2009 1:11 pm    Post subject:  
Just heard today that Sears Canada moved their IT group from Valleybrook to the downtown headquarters location. 40 people were let go. Not sure if they rented Valleybrook or they owned it.
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kilarney


Joined: 14 Dec 2008
Posts: 24
Posted: Thu Sep 24, 2009 1:49 am    Post subject:  
concerned wrote:
Just heard today that Sears Canada moved their IT group from Valleybrook to the downtown headquarters location. 40 people were let go. Not sure if they rented Valleybrook or they owned it.


sooooo...like all these other companys that sell products in north america..... they are eliminating the buying power of the consumers they are trying to sell to????? Does anyone else hear the flushing noise as the economy is slowly going down the drain? It is comforting that Vince says "everyone else is doing it".... but wouldnt it be better if a RETAIL STORE has people coming thru the door with money in their pocket??? All large corporations are pumping up the bottom line for a few years by cutting staff then ...shockingly they see sales decline....wow.. maybe i should be an economist??
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jbdet313


Joined: 03 Mar 2005
Posts: 1646
Location: Michigan
Posted: Sat Sep 26, 2009 9:48 am    Post subject:  
Was talking to some folks I know over in Europe about these things, and they said similar things are happening, albeit in much smaller numbers over there. Their biggest "job foes" are over in the former countries of the USSR.

But, although it is always better to have jobs in your own backyard, would we here in North America, feel just a little bit better if we knew those jobs were being shipped over to Britain, Germany, or the Netherlands? I know I would. It's not about not giving "developing" countries a chance, it's more about getting them to be self-sufficient, not giving them a handout or exploiting them because of cheap labor. Exploitation never creates a lasting value, which is what we are simply doing in the Pacific Rim.

If you slipped and fell on the ice, breaking your leg, which would you want: Someone to help you get up on your good leg and aid you by medical treatment, or someone to come by and simply give you a Tylenol for the pain and leave you there?

A hand UP is always better than a hand OUT.
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