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Bodyguard
Joined: 04 Jul 2003
Posts: 1337
Location: The Collective
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Posted: Wed Jul 09, 2003 4:02 pm Post subject:
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In our district, if the merchandise is in the Ontario (CA) whse and you can order before 3 PM we usaully get next day. If anybody thinks that Blowes or anybody else has every item in stock everyday, then they are demented! We back up a lot of what we say. On the 72 hour installation pledge......we were falling behind so I called our dist install manager and asked him to find another installer......you know, sometimes it takes some positive action once in a while to make a difference. We are better than the competition so those that just whine and criticize need to TRY just a bit to make a difference. Obvioulsy one cant affect a lot of things but one CAN at least TRY to find a way around some obstacles. You know what Lowmorale? The salespeople do have some responsibility in this. It is our job to give the info and feedback on the things we need to make our job work. It is also our responsibility to use the tools given us to the utmost extent. If I try as hard as I can to make things work in a positive mannor and still fail I will take no blame. If I dont try hard, just stand around bemoaning that our competition is so much better and Sears cant compete, etc, then I will stand up and share in the blame. The point is that EVERYBOBY has a share in this...you, me, SLS, Hoffman, everybody.
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lowmorale
Joined: 05 Jul 2003
Posts: 1522
Location: chicagoland by the big guys
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Posted: Wed Jul 09, 2003 5:33 pm Post subject:
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Even when you were 1538 we both knew we had different management. I did call delivery the best I could do for my customer on July 2nd was July 7th far cry from next day/ For install I have no complaint they are not part of the company. We have the best. We worked from three one is always available. I also ran into a situation where one color would not ring, it was a fix only the Castle could do. This is no kidding why they call it Help is beyond me. The associate prompt came up well I got the elevator music, sat their twenty min called back hit the customer line was given an eight hundred number sat their only to be disconnected this went on four hours I finally decieded they all probably left early without points, finally this woman comes on I give her the model number the customer left hours ago, I was trying to close over the phone before I left, She said oh wow that is strange I said it is on the internet it was a brand net item, wow white and black ring but not biisque I said yes, she goes I dont know why. You will have to call back on Monday after the holiday the buyer is not in. SO 1538 or BodyGuard what ever you go by everyone has to work on it. Believe me I go over and above and try not to ever involve management. We have the worst and I mean worst delivery team probably in the country. They are so arrogant, they will not ever go out of their way for the customer. I only hope Headquarters start seeing these complaints while they are stalking
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Bodyguard
Joined: 04 Jul 2003
Posts: 1337
Location: The Collective
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Posted: Wed Jul 09, 2003 7:12 pm Post subject:
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We also have a lot different attitudes. You cannot tell me that someone as unhappy as you can not let that unhappyness affect their job. I respect the fact that you are unhappy and hope you really do find a job that makes your life better! Forget the help line...call the buyer! I have called Rose Garcia so much she knows me by name. I am not afraid to call anybody! If it is a ligit problem and not a bitch then most of the buyers want to hear about it. What I am saying is that I wil not stop trying to make things better.....you only fail when you stop trying..........
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lowmorale
Joined: 05 Jul 2003
Posts: 1522
Location: chicagoland by the big guys
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Posted: Wed Jul 09, 2003 8:02 pm Post subject:
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I guess I have more respect for myself then to ring a million every year for a company and then have them take twenty percent of my pay away. The buyers were gone if you read my thread. I do think that if they leave they could leave compentent help answering the phone. They sure expect us to answer ours . If not they put three more on
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GreatestAbyss
Joined: 04 Jul 2003
Posts: 31
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Posted: Thu Jul 10, 2003 2:35 pm Post subject:
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Absolutely nothing has changed since the recharge except for new signs. This is not going to make one bit of difference unless Sears makes a real change instead of a superficial change. We still don't have any merchandise in stock. Customers don't care that we put up new signs when our prices are still higher than Lowe's. We have gotten more low end merchandise on display instead of quality merchandise, but I don't understand why we need three virtually identical gas stoves now instead of one. This is not going to work because while customers are telling us they want merchandise to take home at lower prices like the other stores have, all Sears does is hang up new signs with empty promises of "take it home today" and "no lower price". There is no merchandise in the store to take home, and the prices are still higher than Lowe's.
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msguru
Joined: 06 Jul 2003
Posts: 933
Location: I would tell you, but than I would have to kill you!
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Posted: Sun Jul 13, 2003 3:04 am Post subject:
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| GreatestAbyss wrote: |
| Absolutely nothing has changed since the recharge except for new signs. This is not going to make one bit of difference unless Sears makes a real change instead of a superficial change. We still don't have any merchandise in stock. Customers don't care that we put up new signs when our prices are still higher than Lowe's. We have gotten more low end merchandise on display instead of quality merchandise, but I don't understand why we need three virtually identical gas stoves now instead of one. This is not going to work because while customers are telling us they want merchandise to take home at lower prices like the other stores have, all Sears does is hang up new signs with empty promises of "take it home today" and "no lower price". There is no merchandise in the store to take home, and the prices are still higher than Lowe's. |
ONe thing has changed, that is morale is worse now then before. Way to go Sears.
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Bodyguard
Joined: 04 Jul 2003
Posts: 1337
Location: The Collective
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Posted: Sun Jul 13, 2003 5:44 am Post subject:
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| GreatestAbyss wrote: |
| Absolutely nothing has changed since the recharge except for new signs. This is not going to make one bit of difference unless Sears makes a real change instead of a superficial change. We still don't have any merchandise in stock. Customers don't care that we put up new signs when our prices are still higher than Lowe's. We have gotten more low end merchandise on display instead of quality merchandise, but I don't understand why we need three virtually identical gas stoves now instead of one. This is not going to work because while customers are telling us they want merchandise to take home at lower prices like the other stores have, all Sears does is hang up new signs with empty promises of "take it home today" and "no lower price". There is no merchandise in the store to take home, and the prices are still higher than Lowe's. |
We have more stuff in stock than we did month ago...have you taken the time to talk to your ASM and ask about what you need for the TMHT program??...Have you read the Intellegence binders?? They have a lot of good info on the competition....I tell customers every day "find the lowest price you can and I will beat it"..99% of customers who come in Sears to look would rather buy it from us. I love screwing over Lowes...they are all smoke and bullshit anyway...they dont hook up anything gas...only have next day del when the item is in there store and they dont carry that much in the store anyway. There install prices are higher on DWs even BEFORE our everyday offer of 35 mail in rebate on 399 and over. We need to FIGHT folks....Lowes just is not that formidible....they have just bullshitted the market into believing they are offering more than we do...guess what????????? THEY DONT!
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