I want some opinions

Joined: 30 Apr 2005 Posts: 10

I would like your opinion on some things. I like Lowes and all, but do you all think its right for your zm to throw your returns in the floor when you are the only CSA working the dept and is having deal with a lot of customers that want either SOS and Deck Design done. Im still peed off over him throwing my returns in the floor. I cant help customers and put up returns at the same time. I work in Millwork and most returns are large returns, accept for the moulding and insulation.

Another question. Our dept looks like crap, myself is the only one that actually really cares about my dept. I want to clean it up cause its nasty.filthy pathetic looking ( makes the store look like crap besides L & G). When the zm says the dept looks like crap, he puts all the blame on me. does this make since? What we have are 2 sales specialist and a Team Leader ( I think that job is something Lowes could save a ton on payroll budget wise to eliminate the postion), The specialist sales are WAY down compared to me because they are always walking around doing nothing or hanging out with their friends in other departments. Im not saying im the angel worker cause Im not but now that im finally getting the gist on things im realizing what the dept really looks like and how to fix it. WHy dont they pin more blame for teamwork on the whole dept instead on 1 employee. Im trying to improve the dept but I have to have help and no one is willing to help. we are in so desperate need of down stocking, but im not risking my back to downstock garage doors, that wasnt shrink wraped and put on a pallett before being put in top stock.

Their are no item numbers on top stock in our dept. no one in our dept will tape the ceiling tile boxes up. I would do this but i wont get rewarded for my care for the dept.

What should I do?

Joined: 15 May 2005 Posts: 6

Wait until you get a minute or two without any customers to put returns away. Just because they bring the returns back, doesn't mean that you have to put them away at that very second. If they give you a hard time about it, just say calmly, "Ok, I'll tell the customers that their $3,000 or $4,000 deck or their $4,000 window installs are not as important as putting away returns." That always gets them to change their tune.

Joined: 15 May 2005 Posts: 6

Also, my department was in the same position. There's nothing you can do about it really. Upper management will just tell you to take care of the problems yourself. Just keep working hard and they will take notice.

I've said the same thing, you're not dealing with 5 year olds in your department. You don't, or shouldn't, have to hold their hands and tell them what to do. Their grown adults and they should have the brain capacity to know what needs to be done.

Joined: 17 May 2005 Posts: 5

I say talk to your HR. Document your issues. Your HR is there for issues like this. But put it on paper, otherwise when this situation comes up again it is your word against theirs. Let them know you are doing everything you can possiably do.

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