BeenAround
Joined: 15 Jun 2006
Posts: 6
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Posted: Thu Jun 15, 2006 1:41 pm Post subject: Gripes about Home Depot Customers
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I worked for Home Depot for just over a year before I left. Previously I had worked in 3 other restaurants so customer service is nothing new to me. Hell I got into sales right outta college! But I still cannot get over the endless amount of irks that customers brought with them. My background at Home Depot.
Power Equipment Specialist
D28 - Garden
Certified for all machinery and equipment and lifts and motors in store.
My Gripes: Feel free to add.
-While running the forklift, customers causally walk into the bannered area to ask a question or get annoyed that you are blocking the aisle.
-The flag rule! lol, every spotter needs orange flags now, c'mon give me a break.
-The guy with the 1991 Ford Ranger who wants to load a pallet of top soil onto his truck. Occasionally I would put it on there just to humor him, let it drop down slightly so some of the weight was on the truck, then when the guy tells me ok, just back it off. I would calmly look at him and say "sir, I have not even dropped it yet," only to be answered with "well my tires are fine" as his rim is touching the pavement. I really dont understand these people, its not the suspension, or the tires, its your Axle numbnuts!!!!
-On a busy Saturday someone wants you to grab ten broken bags for them, 10 random bags that are not sku'd on a pallet for sale price and mark them down.
-The guy who buys a tractor and:
A) Wants it RIGHT NOW, even though its gotta be taken off the racking and brought to the front.
B) Wants you to load it into is 4' wide bed or VAN! Yes a White service van!
C) Does not understand the concept of PDI so the tractor cannot be sold today.
D) Has no ramps for his truck but wants to borrow the ones from the Rental.
-People who ask for the advice on a weed trimmer, are debating between a Homelite (crap) (who is owned by John Deere Ironically and also makes the same trimmer for Ryobi, Toro, Weedeater) and a Echo, when the Echo is far superior and after qualifying them, they need the Echo, but take the Homelite then you see them trying to return it two days later and being the PES, I had authority to deny which I did.
-I once had a guy bring in a Weedeater that we didnt even sell, he said he bought it two weeks ago, I said that's impossible, we dont carry that model. He argued and told me that I probably just started, I said no I have been here for a year and two weeks ago that was not in my store. He got pissed and left.
-One new guy in garden tied a christmas tree to someones car, an hour later the lady was back demanding we repaint her roof of her new Altima because it was all scratched from the tree. I went out, told her it was all hairline swirl marks and not a big deal. She said the employee who tied it didnt use a blanket, and I informed her it is not even his job to tie it to her car for legal reasons. He did it as a favor.
-The person who tries to direct you while your driving the forklift. No not another employee, the guy whose truck you are loading, only to get the wrong direction from him.
-Here is one about other employees there:
You are in your department only guy in the store with a lift license and someone comes over from building materials to get concrete down, I say "ok do you have banners, can you spot, are you ready now!" If any of those is answered no then I refuse to do it. I have my own crap to do, not spend half the night finding banners and what not. He went and told our MOD who I promptly informed I would not be wasting my time to drop something in his department unless he was ready.
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pondman
Joined: 27 Jun 2006
Posts: 4
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Posted: Wed Jun 28, 2006 5:31 pm Post subject:
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Does it really take an employee in Bakersfield, California 35 minuted to lift one load of PVC at 9 a.m. in the morning. There are 25 people waiting, it's 85 degrees outside, they want to work on there lawns.
Hire someone who knows how to drive of forklift. I've driven just about every piece of equipment from huge escavators to forklifts. Why don't you let me the customer get my own stuff? Instead you make me stand there for 35 minute while a monkey knocks more pipe down than is going up.
You will not have to worry about your customers going elsewhere. They already have begun.
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overworked1075
Joined: 23 Apr 2006
Posts: 71
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Posted: Sun Jul 02, 2006 4:25 am Post subject:
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This problem is not just at home depot my friend.. At lowes we have the same BS that is like that.. i have been so many stupid customers that i loss count after 10..
1, Can you tell me where the lawn mowers are.. "the customers are standing infront of seasonal.." turn around dip shit.. lol my answer.
2 Where is the check out locations? "god, who sent the retards.. at the doors you just came in at dumb @$$ lol..
and so on.
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