Joined: 04 Jul 2003
Posts: 260
| Posted: Thu Aug 07, 2003 4:05 am Post subject: | |
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no business cards.....
discovery guides only acceptable resource to give to customers.... business cards = unemployment. |
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Joined: 04 Jul 2003
Posts: 613
Location: New Frickin' Jersey
| Posted: Thu Aug 07, 2003 4:22 am Post subject: | |
| i will continue to give out business cards and no one will stop me | |
Joined: 04 Jul 2003
Posts: 2205
Location: A little bit sideways!
| Posted: Thu Aug 07, 2003 4:32 am Post subject: | |||
Same here Unhappy, same here. ~GoodFella |
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Joined: 04 Jul 2003
Posts: 137
| Posted: Thu Aug 07, 2003 4:39 am Post subject: | |
i will continue to give out business cards and no one will stop me 
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Joined: 04 Jul 2003
Posts: 1337
Location: The Collective
| Posted: Thu Aug 07, 2003 5:03 am Post subject: | |
The testosterone level is very high in this thread guys.....more power to you but dont bitch if you get caught and get into trouble........ya know some things change.....is it really worth getting in trouble for?????? I dont really care anymore...we had them......now we dont....life goes on. 
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Joined: 07 Aug 2003
Posts: 245
| Posted: Thu Aug 07, 2003 5:15 am Post subject: | |||
Body, Do you really think Sears would be dumb enough to fire someone over using business cards. We would love to see this show up in the Wall St. Journal. :evil: It's been quite awhile since we've seen any managers hiding behind any refrigerators or TV's taking notes while listening to one of their salepeople try to fill out one of those stupid things. 
Last edited by Sears Sucker on Thu Aug 07, 2003 5:21 am; edited 1 time in total |
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Joined: 04 Jul 2003
Posts: 1337
Location: The Collective
| Posted: Thu Aug 07, 2003 5:19 am Post subject: | |
| I do think they will use it with some other combination of infractions, yes. Who really gives a shit? If one's world is so small that one cant deal with at least some changes, then give it up! I am saying why bring attention to yourself over something so petty? | |
Joined: 07 Aug 2003
Posts: 245
| Posted: Thu Aug 07, 2003 5:25 am Post subject: | |||
Petty my ass, there's nothing worse than seeing some new trainee steeling your sale because the guy couldn't get the ridiculous tear sheet in his wallet.
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Joined: 07 Aug 2003
Posts: 17
| Posted: Thu Aug 07, 2003 6:50 am Post subject: | |
| what you refer to as a tear sheet is now called a discovery guide, the space on the back is for your name and hours you work, I suggest you use it to make sure your customers come back to you only because of the great impression you made.Business cards are not permitted although I have had some from other stores still brought in, its hard to break away from, but policy is the discovery card is your business card/ | |
Joined: 05 Jul 2003
Posts: 1522
Location: chicagoland by the big guys
| Posted: Thu Aug 07, 2003 12:44 pm Post subject: | |
| If you want to pay for the cards you can attach them to the Discovery Guide, also you can attach to your thank you envelope. Especially if they are in a new development. I have had customers give them to one of the new neighbors who is also looking for appliances. | |
Joined: 07 Aug 2003
Posts: 245
| Posted: Thu Aug 07, 2003 12:48 pm Post subject: | |
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We were told in our store that the only dept. that still requires a tear sheet was appliances. That's why the only dept. that is on the automatic customer call back program is the appliance dept.
Even Sears must be realizing it's not too smart to be filling out tear sheets while selling a VCR, when customers are standing around waiting to buy a roll of film !
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Joined: 08 Jul 2003
Posts: 266
| Posted: Thu Aug 07, 2003 11:06 pm Post subject: | |
| We use business cards all the time, allthough people in BC can get in trouble for using them, our managers look the other way, the way we and they look at it, if we get a be-back anyway we can, that's all that matters | |
Joined: 04 Jul 2003
Posts: 613
Location: New Frickin' Jersey
| Posted: Fri Aug 08, 2003 2:20 am Post subject: | |||
i give out both, to increase the chance they will remember me...and if they lose one, they will have the other...it is just plain unprofesional and stupid to not use business cards |
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Joined: 31 Jul 2003
Posts: 14
| Posted: Sat Aug 09, 2003 5:01 am Post subject: | |
Alright everyone, here is how I do it. I carry the stupid book with me, go through my sales presentation and if I know they are not buying I just say let me write some of this info down for you. I give the sears # of what we looked at etc the price and when the sale ends. Also all other pertinent info such as deliv and install costs, MPA prices, promos etc. Obviosly nto every bit of info or all the products looked at, but one or two anyway. I also print stuff from internet, my name and hours on back and staple it all together with a business card on the front. I also use the discovery guide sheet, to write down models #'s etc so when we get to the register I know what to wring up for them. Its a pretty simple process, fairly unobtrusive and if I cant close the sale right then they have a nice packet of info to go somewhere else and pricematch sears with  or they just might come back and I'll get a nice little sale. I also find those little tear sheets explaining the main points of MPA's are useful and I can write the prices right on it.
Just use your head and your selling skills and all this bs we are getting can be used to your advantage. The questions on the tear aheet should be asked anyway and now you have a filled out tear sheet. O yeah, I never ask a customer who isnt buying for there phone #, I will never call them If they want to buy they know where I am. And if any of you need the "discovery guide" to sell find a new job!!! 
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Joined: 05 Jul 2003
Posts: 1522
Location: chicagoland by the big guys
| Posted: Sat Aug 09, 2003 1:27 pm Post subject: | |
| Exactly how I do it!! I print stuff from internet discovery guide hours on the back. Just write Sears number down not the model so that can not go to competitor if I can not close that day!! I enclose a business card in the folder for them too when I do close. I rip the end of the discovery guide off to give them my hours in the thank you folder. Double the use of the expensive paper. Because if their is some problem I would like to handle it myself. | |