Joined: 09 Aug 2003
Posts: 10
| Posted: Tue Aug 12, 2003 11:14 am Post subject: your awesome program | |
does anyone have this in their store, we are suppose to get your awesome recognition when we had that kick off meeting havent seen or heard a thing about it. Seems like they keep rolling out and promising things that never happen, like where are all the tv's "in stock" or available in d57? I hear in appliances they have problems getting merchanidse like whirlpool refers, its unreal, sos should be save our sales thats all we do all day is save what we already sold!!!!!!!! 
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Joined: 04 Jul 2003
Posts: 395
Location: Still on The Hill (Ya Think?)
| Posted: Tue Aug 12, 2003 11:29 am Post subject: | |
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Welcome "rob70g",
It`s "Sears" hell, the end is in sight, as some see it. Hang to what you hold most treasured, for it will never be the same as, Ratchet |
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Joined: 05 Jul 2003
Posts: 1522
Location: chicagoland by the big guys
| Posted: Tue Aug 12, 2003 12:50 pm Post subject: | |
| Totally agreed same in our store, so many whirlpool products coming up non sufficient or alleast ten day wait. Everyday you go in to so many problems. IT takes half the day to save the sales we have. This has to be done by a total team effort, these are really ticked off customers I have been dealing with one or two different delivery times cancelled/ Try to obtain Amana products too. Real challenge. So this might just be the reward program who knows. | |
Joined: 07 Jul 2003
Posts: 762
| Posted: Tue Aug 12, 2003 2:16 pm Post subject: Re: your awesome program | |||
Heard from a lead last night that the "awesome recognition program" will start on the 1st of September in our store...whatever that means. |
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Joined: 08 Jul 2003
Posts: 266
| Posted: Tue Aug 12, 2003 4:44 pm Post subject: | |
| Fast, Helpful, and In-Stock, only works if the company holds up its end of the deal, how many buyers are paid bonuses for keeping inventories down? 2 years ago my store was told to keep total store inventory under a certain point | |
Joined: 06 Jul 2003
Posts: 232
Location: Greenville, North Carolina
| Posted: Tue Aug 12, 2003 8:31 pm Post subject: | |
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When I started in Sears, New Brunswick, they had a huge stockroom which supposedly held 6 mos. worth of merchandise.
They would normally have over 100 washer & dryers in stock! |
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Joined: 06 Jul 2003
Posts: 924
Location: I would tell you, but than I would have to kill you!
| Posted: Tue Aug 12, 2003 11:33 pm Post subject: Re: your awesome program | |||
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Joined: 04 Jul 2003
Posts: 1378
| Posted: Wed Aug 13, 2003 1:02 am Post subject: | |
| No quota mentioned in my store. We were told we could hand them out to any employee who we saw doing a really great job. I think that box of cards could empty out quick! Immediatly I knew many people who deserve recognition. But all the cards get pooled together and the winners are drawn out. SOME recognition is at least better than NONE. | |
Joined: 06 Jul 2003
Posts: 924
Location: I would tell you, but than I would have to kill you!
| Posted: Wed Aug 13, 2003 1:18 am Post subject: | |||
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Joined: 04 Jul 2003
Posts: 1378
| Posted: Wed Aug 13, 2003 1:24 am Post subject: | |
| Sorry to say, I don't know yet. | |
Joined: 06 Jul 2003
Posts: 924
Location: I would tell you, but than I would have to kill you!
| Posted: Wed Aug 13, 2003 1:30 am Post subject: | |||
 great!! Typical Sears fashion.
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Joined: 04 Jul 2003
Posts: 4
| Posted: Wed Aug 13, 2003 2:33 am Post subject: | |
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Those cards are for the profit express passes... the little green ones we hand out when we see someone doing a really good job or going out of their way for a customer or other employee.
Depending on the store the cards are usually put into a box in the break room and a drawing is held once a month, then the name drawn is sent into a regional drawing for Sears gift cards... I believe they're for $100.00 with a grand prize of $1000.00 gift card drawn nationally.  
Some stores give smaller prizes for the drawings as well... such as movie passes or free lunches or gift cards or even something as simple as candy. It can be a great morale buster if run properly.
The down side is that very few stores run the program effectively. It's most often placed in the hands of the AP Lead even though it's supposed to be done by the store manager and mean a hell of a lot more coming from them. Also most managers and leads have a hard enough time just giving a verbal compliment, let alone having to write something out - that's just too much damn work.  
The new program starts at the beginning of September and involves the store manager handing out little mints and pins that say "exceeding customer expectations" and also more post cards telling us how "awesome" we are. I heard that they're supposed to have our store's score on them... ratings based on how fast, helpful, and in stock we are. Translated for the management impaired that's percent to plan, profitability, PA's, and customer service scores. 
All in all the program is a nice gesture and will hopefully be pulled off with some sincerity, but it's a poor substitute for regular recognition from management. IMHO. 
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Joined: 04 Jul 2003
Posts: 22
| Posted: Wed Aug 13, 2003 3:17 am Post subject: | |
| I believed ours came in a couple of weeks ago. 2 blue boxes. | |
Joined: 04 Jul 2003
Posts: 2205
Location: A little bit sideways!
| Posted: Wed Aug 13, 2003 4:22 am Post subject: Re: your awesome program | |||
And you know who will win stuff? All the ass kissing babys. ~GoodFella |
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Joined: 04 Jul 2003
Posts: 613
Location: New Frickin' Jersey
| Posted: Wed Aug 13, 2003 4:23 am Post subject: | |
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the new program is gonna be crap...i personally got sick of stuff last year and started a program that took effect january first based on different aspects of performance...it is a positive points system...you earn a certain amounts of points for breaking different performance standards.
the top 20% of the associates are entered into a drawing at the end of the month for gift cards at the end of the quarter, i add up the points and the top 20% at that time get to go to a store sponsered luncheon we are doing this for BC and HI, and people seem to like it....it seemed as though i was the only one with enough initiative to do something like this...looks like th company is copying me and taking the credit |
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Joined: 04 Jul 2003
Posts: 2205
Location: A little bit sideways!
| Posted: Wed Aug 13, 2003 4:26 am Post subject: | |||
Really? Good for you Unhappy. ~GoodFella |
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Joined: 04 Jul 2003
Posts: 422
Location: Woosta
| Posted: Wed Aug 13, 2003 4:33 am Post subject: | |||
good plan unhappy. i've personally started my own self rewards system.....everytime i resist the urge to pimp slap my store manager, i get to have 1 beer when i get home. |
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Joined: 04 Jul 2003
Posts: 2205
Location: A little bit sideways!
| Posted: Wed Aug 13, 2003 4:46 am Post subject: | |
| I'm on the same progam too I think DC. ~GoodFella | |
Joined: 08 Jul 2003
Posts: 41
| Posted: Thu Aug 14, 2003 6:58 am Post subject: | |
| AP runs profits express. We were ordered to stop it one week after the recharge meeting. We're supposed to get the You're Awesome materials, but have not yet seen them. Now I cannot give associates anything but a thank you and a smile when they help me prevent loss. | |