Has anyone seen this?

Joined: 15 Mar 2008 Posts: 310 Location: I'm Free!!!!!

http://sk-you.com/

claims to be feedback for sears/kmart looks more like one big ad for them once you start looking around though

Joined: 06 Jul 2003 Posts: 6727 Location: Central CA

SHC first started this at Christmas time a couple of years ago. They created this phony web site/"forum" and a few of the lower echelon Hoffmanites created these really stupid screen names and pretended to be customers raving about Sears prices and service.

The first time around it was actually located on Sears.com and everyone in the world knew it was totally phony. Last year, our own CE-93 tried twice to get it going on the free hosting sites but it was again so obviously phony it never got off the ground. She wound up carrying on "conversations" with herself using some of the same phony screen names they'd used on the first one.

I could be 100% wrong on this but it really does look like they're having another go at it.
Very Happy

Joined: 15 Mar 2008 Posts: 310 Location: I'm Free!!!!!

yea got the link at the end of a searsfeedback survey thought it was funny thought about maybe causing some trouble there haha

Joined: 28 Apr 2005 Posts: 1634

That whole site is phonier than a 3 dollar bill. I browsed around and didn't see a single negative comment about any product. All the supposed customers have to say is "wonderful" and "it changed my life" e.t.c.. I got a good laugh out of the customer complaints. One guy claimed he was dissatisfied because the salesperson didn't offer and explain the extended warranty. And here's one of the first "customer" suggestions:

"As a customer, I would like to see a bundled service agreement option where I could cover all of my Sears appliances for one price. For example, I have a separate agreement for my Kenmore Washer/Dryer and my Dishwasher.
We recently purchased a Kenmore Elite refrigerator and I would have liked to receive a price advantage on the Protection Agreement due to the fact that I had other Protection Agreements. This add on feature would also make me more likely to purchase additional appliances from Sears in the future."

The Hoffmanites are having a hard time concocting realistic customer stories. Very Happy

Joined: 06 Jul 2003 Posts: 6727 Location: Central CA

I did some digging... according to my lookups it wandered through a couple of different dot coms and ultimately finalized to some outfit called www.internetnamesforbusiness.com out of Ft. Lauderdale FL. If this is the same thing they were trying to pull last year, at least they're paying for it this time.
Mr. Green

Joined: 15 Mar 2008 Posts: 310 Location: I'm Free!!!!!

Joined: 11 Apr 2007 Posts: 317

Joined: 15 Mar 2008 Posts: 310 Location: I'm Free!!!!!

[quote="MastaShake1108"]

Joined: 10 Jul 2008 Posts: 50

In my investigation of the site, I found several boards (including http://sk-you.viewpoints.com/topics/SEARS-AND-KMART-SIMPLE-WAY-TO-IMPROVE/posts#post_3699) set up asking how Sears/Kmart can improve. The posts on these boards each outline something that an alleged customer would like to be changed, but some are really primitive to the point of keeping the stores "as is." I, however, demand change and so have already contributed one thought on the subject. Whomever at headquarters developed this pr initiative is not going to be able to ignore that which must be shared by those on the front lines!

Joined: 28 Apr 2005 Posts: 1634

Joined: 08 Jul 2003 Posts: 4780

Best bet just go to a nuetral site Sites like Consumers Union,Pissed Consumer or My3cents tell the real story.And it's the same story.If the company wants to fix problems these are the sites to go to or even here.These are much closer to what people think.

Sometimes I think sites like this sk are just to fish ip addresses for advertising or hunting down dissenters.

Joined: 05 Jul 2007 Posts: 45

We'll see if they're serious. I posted this response to their question - http://sk-you.viewpoints.com/topics/Do-Kmart-sear-hldg-Brass-read-these-pages-/posts 'Do Kmart-SHC brass read these postings? thread -

Great - if the brass reads this information perhaps they will consider the fact the pay for all field personnel isn't even in line with the competition. When SHC is willing to pay for quality management and quality associates, the customer service will be there. Morale - low in most stores in my area, low because management receives unattainable expectations from upper management via email, store visits, action planners, etc., and the stuff rolls downhill. To have great morale in the stores it is imperative the field team from SGC on down to the lowest-paid employee feel as if they are winning more often than losing but when they are bombarded constantly with new POGS and resets after cutting payroll down to the bone, then the Hoffmanites come in for a visit and tear the stores apart, you are left with an unattainable list of to-dos to be added to the truckload of other to-dos and no wonder management are always moody and way too direct to their employees. Cost of doing biz? Ghost towns doomed to have horrible CSATS and lower floor traffic because the few employees on the floor are overworked and underpaid and somewhat understandably grouchy and unhelpful with the customers.

Last but not least, corporate needs to take comments such as these and stop dismissing it as disgruntled whining when all the ASMs in my area would and do agree with all of the above but dont ask them to verify, they're terrified of corporate catching any wind of it out of fear of retribution and a destroyed career. I'm glad Hoffman has established this website to find their missing links - if they're sincere about fixing what has become terribly broken. Six years ago, Sears was the best company I had ever worked for. Now it's become a hostile working environment for most. Get that old culture back and SHC will be on its way to a slow recovery.

Joined: 25 Mar 2008 Posts: 143

I have just been sifting thru there.... that "RetailMan" person is an idiot.... that whole site is a joke.

Joined: 15 Mar 2008 Posts: 310 Location: I'm Free!!!!!

haha well that askrob migh have a pulse after all. was chceking though my spam folder and had this email in it

"Saw your post. Being relatively new, I may not have much knowledge or perspective on how SHC worked in the past, but I have observed in my short time here that people do care and are working hard to make things better. Feel free to contact me if you would like to chat. I am happy to hear your thoughts, even if they are negative. I am also happy to keep them confidential if you prefer. Thanks Rob"

i should ask if confidential means he wont tell the company who i am of if he just means whatever i say will be ignored haha

Joined: 09 Feb 2008 Posts: 1292 Location: Brand Central

Here's a more neutral thought: perhaps they set it up to get real feedback, and then seeded the forums with a few comments to get things going

If I was in SHLD market research, thats what I would do

Could be way off base, but its possible.

Joined: 15 Mar 2008 Posts: 310 Location: I'm Free!!!!!

the verbaitum on CSATS, remember that is how i got there, isn't enough for them?
besides how often does SHC shoot straight anymore?

Joined: 25 Mar 2008 Posts: 143

I have to agree with goodole312.

The vast majority of the posts on that site are obviously fake.

Also, if they really wanted our feedback, why didn't they have a website that was professionally created and hosted for the purpose of getting feedback on Sears/K-Mart? Instead they latch onto another website - viewpoints.com and include reviews for everything under the sun.... to me it just looks like an online advertising ploy.

Posted: Wed Aug 20, 2008 4:35 am Post subject:

Good pull on this BTW goodole312. Nice job.

Now some of the story behind the story on this.

http://www.instoremarketer.org/article/kmart-gets-schooled-style/43127

Posted: Wed Aug 20, 2008 5:01 am Post subject:

Shit, maybe I'll sign up as SnowAngel.

http://www.retail-worker.com/forum/viewtopic.php?t=6849&highlight=snowangel

Joined: 06 Jul 2003 Posts: 6727 Location: Central CA

I've got a Firefox extension that monitors the web sites that come up in a Google search. Here's what it has to say (minus the red flag graphics):

Posted: Wed Aug 20, 2008 5:15 am Post subject:

Yep Nofs, they might change their bait but their still
phishing. The gall. ~GoodFella

Joined: 25 Mar 2008 Posts: 143

Hate to dig up this old thread.... but anyone notice the jackass spamming that site in the last few days?

Joined: 15 Mar 2008 Posts: 310 Location: I'm Free!!!!!

Joined: 25 Mar 2008 Posts: 143

it just goes to show that the site was just a ploy and no one really in charge will ever see it

>> Wanted to add an edit here:

Also not surprising that even for Sear's little ploy, they didnt have the intelligence to employ software that has at least basic anti-spam measures (eg CAPTCHA, flood control, etc).

Joined: 15 Mar 2008 Posts: 310 Location: I'm Free!!!!!

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